Claims Advocate - London, United Kingdom - The Ardonagh Group

The Ardonagh Group
The Ardonagh Group
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of the Role:


To support the Dubai office in effectively managing and settling claims in order to deliver a quality advocacy claims service to clients.


Key Role Accountabilities:


Principal Tasks

  • Managing own workload, and time, in order to maximise efficiency.
  • Ensuring that deadlines and targets are met.
  • Dealing with a claim notification by identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain inhouse and external computerised claims records.
  • Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
  • Monitoring insurers' agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
  • Ensuring relevant insurer's instructions are notified to Client/expert and vice versa.
  • Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
  • Building effective liaison with placing colleagues in the Dubai office, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
  • Building effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.

Qualifications & Experience:


Essential skills

  • Good GCSE/A level grades or relevant degree.
  • Proficient in Word, Excel and PowerPoint
  • Strong numeracy skills
  • Good general knowledge of Property/Machinery Breakdown/Bi and Marine classes
  • Experience of handling claims in the MENA region
  • Strong communication skills and strategic thinker
  • Ability to work both independently and as part of a team
  • A positive, enthusiastic and confident disposition
  • Ability to prioritise and proactively meet deadlines
  • Customer focused and keen to provide the highest quality of service delivery

Person Specification:


  • You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues. _
  • Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled._
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