Tenant Liaison Officer - Coventry, United Kingdom - Citizen

Citizen
Citizen
Verified Company
Coventry, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Basis:
Full Time


Work Pattern: 37 hours per week (Monday to Friday)


Type:
Fixed Term - 12 Months


We are brave, we are ambitious, we are honest, and we are Citizen


If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life.

Communicating effectively with our customers and external stakeholders has never been more important within the social housing sector.

You'll play a key role in interacting with our customer to ensure we can deliver the services that will keep them safe you their homes.


If you think you have the right optimistic approach and you can demonstrate to us the people skills we are looking for, we want to hear from you.


In the Compliance and Building Safety Team you can make a real difference, the role of Tenant Liaison Officer will involve:

  • Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works
  • Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business
  • Being positive, and solutionfocused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues
  • Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes
  • Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement

As
Tenant Liaison Officer we need you to have**:

  • A proven background in delivering a customer focused service
  • High levels of computer literacy skills and be able to use a variety of software packages
  • Resilience to challenges, obstacles, and ability to handle conflict and negotiate confidently and effectively, being assertive when required.
  • Highly developed listening and communication skills
  • Talent to motivate those around you and be adaptable
  • Capacity to be empathetic and to respect and observe confidentiality
  • Ability to use your own vehicle to visit our customers' homes across the West Midlands
  • A clean and current driving licence with access to a car

We would be excited if you have:

  • Experience in a customer facing role
  • Written and spoken communication skills that allow you to inform and advise others clearly in a variety of ways
  • Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary
  • Experience in the social housing sector
  • Organisational and planning skills to manage your diary and time effectively to meet deadlines and objectives
  • Excellent attention to detail

Our people are everything and we offer:

  • Opportunities for salary progression, which is directly linked to performance reviews
  • IT equipment to allow some optional home working
- 'Live Work Better' - our award-winning flexible working scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave


  • Company Pension

  • Citizen matches up to 10%
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Organisational Sick Pay (benefit increases with length of service)
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen's Wellbeing platform
  • Employee Excellence Awards (winners receive extra days annual leave that year)
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.


Closing date: 16th July 2023
**Interview date: 21st July 2023
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