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    Senior Support Engineer, Cloud Migrations - United Kingdom - Work180

    Work180
    Work180 United Kingdom

    1 day ago

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    Description

    Senior Support Engineer, Cloud Migrations

    The most difficult thing is the decision to act, the rest is merely tenacity.

    Your future team

    The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers. In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

    Compensation

    At Atlassian, we strive to design equitable, explainable,and competitive compensation programs. To support this goal, the baseline of our range is higher thanthat of the typical market range, but in turn we expect to hire most candidates near this baseline.Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.In the United States, we have three geographic pay zones. For this role, our current base pay rangesfor new hires in each zone are:

    Zone A: $120,500 - $130,500

    Zone B: $108,500 - $117,500

    Zone C: $100,000 - $108,400

    This role may also be eligible for benefits, bonuses, commissions, and equity.

    Please visit for moreinformation on which locations are included in each of our geographic pay zones. However, please confirmthe zone for your specific location with your recruiter.

    Your background

    8+ years of experience in support, software services, and/or system administration for a large end-user community

    2+ years of experience working with enterprise customers in a high-touch model

    Experience in migrating customers from Server to the Cloud an added advantage

    Strong database skills, with the expertise to write and update SQL queries with ease

    Expertise to write, review or modify scripts (Python, bash/shell)

    Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc

    Experience with Splunk

    Experience with APIs and REST calls

    Worked with various operating systems, such as Linux, Unix, and Windows.

    Proven knowledge of networks

    Experience supporting Java, especially the JVM components

    You handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert

    Exhibit a strong team-oriented outlook and the ability to effectively work with several people and roles

    Exceptional soft skills, both internal and external communications by email, phone, and VC

    Demonstrable ability to de-escalate difficult situations with customers

    Experience getting on calls with customers to provide updates on migration and also hosting these calls

    Engage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration project

    Experience working in an Enterprise environment or with Enterprise customers

    Collaboration skills with a customer and/or partner team to follow best practices for a successful migration

    Technical Knowledge

    Linux/Unix OS; command line knowledge

    Experience with Splunk (not a must)

    SQL knowledge

    Knowledge of REST API

    Strong scripting knowledge; Ability to write, update and understand scripts

    User Management & Authentication; Basic knowledge of SSO, SAML, LDAP, AD

    #J-18808-Ljbffr
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