Customer Experience Co-ordinator - London, United Kingdom - C&M Executive Recruitment

C&M Executive Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a travel-tech startup, is seeking a Customer Experience Coordinator to be client-facing voice and brand champion the company.

You will oversee and manage the customer experience by providing customer support, overseeing the deployment of guest and trip communications and fielding inquiries in a positive way.

Customer Experience Co-ordinator responsibilities:

Build and own all inbound contact processes and answer customer queries via Hubspot
Keep customer account data up to date
Monitor all communication channels ensuring staff and the wider team are trained to answer all queries
Create and maintain service scripts, training and howto documents

Customer Experience Co-ordinator requirements:

At least 2+ years of customer service experience in a fast paced, highvolume environment, group travel industry preferred
Additional language desirable (particularly French, Spanish or Italian)
Techsavvy, experience with Google Drive, Zendesk, and Mailchimp preferred