Resident Services Associate - Leeds, United Kingdom - Ambitious Group

Ambitious Group

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Resident Services Associate

Leeds
Up to £25,000**This an extremely rare opportunity to assist with the management one of the most exclusive residential buildings in Leeds, which is owned and managed by an awardwinning FTSE 250 property company

As the Resident Services Associate you will play an integral part in the day to day life of the residents.

Ideally you will have previous experience within Lettings and facilities management within the BTR or PBSA sectors.

Experience planning and hosting events is also ideal as part of your role is to get the community within the building doing things together, such as Halloween parties or various New Year Celebrations.

Being the largest registered "landlord" in the country, this very successful but still growing business promote diversity within their organisation and are also doing all they can to create more diversity and inclusion within the property sector as a whole.

What you will be doing

Carry out services such as meet and greet, reception, parcel handling, inspections, lettings viewings and adhoc tasks, ensuring the provision of an excellent frontline service to residents and other customers on the phone, in writing and in person.
Ensure the resident move in and move out process is seamless to include property checks
Ensure effective coordination between the customer services team and other areas of the business to enable the efficient working of the frontline service
Handle day to day enquires from residents and complaints escalating where required
Manage and coordinate resident bookings of amenity space and cleaning as required
Assist in the smooth running of the letting process from offer acceptance to movein and settling of new tenants
Liaise and book contractors, cleaning and maintenance operatives
Keep abreast of health and safety and industry relevant changes in legislation, practice and policy, initiating changes as required
Host and attend regular events for residents, ensuring that events are run smoothy and marketed effectively through social media and other methods of communication.
Assist with drafting the Resident Service budget, monitoring it regularly and ensuring expenditure is within target
Respond to out of hours emergency calls in absence of manager

What you will have

Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
Strong experience working at business/private events would be beneficial
Strong written and verbal English
Qualifications in property or customer service would be advantageous
Previous experience of working towards and achieving targets
A good communicator with strong interpersonal skills, including the ability to listen
Ability to build relationships and work collectively with colleagues

What's in it for you

Up to £25,000 annual salary depending on experience
Group bonus scheme
Rotating shift pattern working 9 hours per day, with one hour off for a break, ask for more info
22 days plus bank holidays
Excellent pension scheme (Employer doubles employee contribution of up to 10%)
On site Mental Health First Aider
Medical, Travel and Life insurance
Childcare and Cycle to work schemes
Cash Back plan
Share schemes