Jobs

    Customer Support Analyst with hybrid working - Manchester, United Kingdom - Medium

    Medium
    Medium Manchester, United Kingdom

    1 week ago

    Default job background
    Description

    SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

    We are continuously building a technology platform and products that gives front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and continuous improvement.

    Before we come to a solution, we ask: "How is this helping the customer?"
    They define who we are, and are the driving force behind our actions, decisions and behaviours. As a Support Analyst, you are the first contact for our customers when they need help. Quick and efficient is the name of the game.

    You will embody our #thinkcustomer value and use your incredible people skills and technical expertise to deliver an exceptional customer experience.

    Prior experience in customer support highly desirable
    Responding to our customers' concerns across chat, email, and calls based on the SLA set or even faster
    Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution.
    Bring ideas on how to help your customers achieve the same outcome just without you.
    Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate and follows the quality framework.
    Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts.
    Researching required information using SafetyCulture prescribed and approved resources.
    Equity with high growth potential, and a competitive salary and bonus structure

    We are located in the heart of the Crossroads near some of the best bars, cafes, and BBQ joints in Kansas City.

    Downtown parking is free, secure, and 24/7.
    At SafetyCulture the bar is stocked for Friday drinks and celebrations. We know how to throw a party.

    Get fit with the team during our workout classes every Monday, Tuesday & Thursday, plus a discounted gym membership to Planet Fitness.

    Opportunity to participate in internal groups like our Womens and diversity groups.
    We are a dog-friendly office. We also provide optional pet insurance
    Are you a crafting wizard? Our office is open and trendy, creating an environment of creativity and collaboration.

    It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.

    Travel the world for ShipIt, our yearly hackathon that brings all of our global teams together.

    We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day.

    We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

    SafetyCulture powers over 600 million checks per year, approximately 50,000 lessons per day and millions of corrective actions, giving leaders visibility and workers a voice in driving safety, quality and efficiency improvements.



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