-
Employee Pension Specialist
1 day ago
Cummins Inc. Milton Keynes, United Kingdom· **In this role, you will make an impact in the following ways**: · Maintain Audit, including SOx compliance documentation/records and establish/adhere to internal auditing procedures working with Third Party Administrators, consultants, auditors, actuaries, and legal counsel. ...
-
Pensions Specialist
2 weeks ago
Northamptonshire Police Wellingborough, United KingdomRole type- Police Staff- Contract duration- Permanent- Contract type- Full Time- Department- Human Resources- Location- Wellingborough, Darby House - NN8 6GS- Grade/scale- Staff - PMG1 - Range- Salary · - £41,766 - £49,026 · - Hours per week- 37- Closing date · - 02/07/2023, 23:5 ...
-
Pension Specialist
1 week ago
Xero Milton Keynes, Buckinghamshire, United KingdomHow you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialis ...
-
WTW Welwyn Garden City, United KingdomGPS is a key growth area within our Outsourcing function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world's leading organisations. · The location for the role ...
-
Payroll and Pensions Specialist
2 weeks ago
JGA Recruitment Beaconsfield, Buckinghamshire, United KingdomTitle: Payroll Administrator · Location: Hybrid near High Wycombe · Contract: Permanent · Are you an experienced payroll professional looking for a challenging and dynamic role? · JGA are partnered with a leading Accountancy who are seeking a Payroll Administrator to join their b ...
-
Payroll and Pensions Specialist
3 weeks ago
JGA Recruitment Beaconsfield, Buckinghamshire, United KingdomTitle: Payroll Administrator · Location: Hybrid near High Wycombe · Contract: Permanent · Did you want to work as a Payroll Administrator for a leading accountancy firm that offers you hybrid working after probation, great staff benefits and brilliant career progression opportuni ...
-
DB pension specialist
2 weeks ago
TRS Consulting Services Limited Watford, Hertfordshire, United KingdomRadiographer (CR Computed Radiology & DR Digital Radiology) · GBP45K - GBP50K + 10% Bonus + Car or Car Allowance + Pension + Healthcare + 25 Days Holiday + Full and Comprehensive Product Training. · An excellent opportunity for a Radiographer, Application Specialist or PACS / RI ...
-
Payroll & Pensions Specialist
1 week ago
Workingmums Letchworth Garden City, Hertfordshire, United Kingdom £30,000Title: Payroll Clerk · Are you looking for a Payroll Clerk opportunity that offers you hybrid working after probation, brilliant staff benefits, and employee bonuses for a competitive salary of GBP30,000? · processing end to end payroll for employees across the business. · Proc ...
-
Senior pensions specialist
2 weeks ago
MBDA Stevenage, Hertfordshire, United KingdomMBDA is a leading defence organisation that is proud to support our Armed Forces in protecting our nations. Circa £65,000 depending on experience · Bonus of up to 21% of base salary · ~ Pension of maximum total (employer and employee) contribution of up to 14% · ~25 days annual ...
-
Pensions Transition Specialist
1 week ago
WTW Welwyn Garden City, United Kingdom Paid WorkWTW's Outsourcing Business consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools deli ...
-
Health Care Assistant
1 week ago
Willen Hospice Milton Keynes, United Kingdom**Willen at Home x 2 positions** · **37.5 hours per week - includes evening and weekend working** · **12 month fixed term contract** · **£18,420 - £21,183 pro rata per annum, plus 10% shift allowance** · **The Willen at Home service operates between 8am to 8pm, **7 days a week** ...
-
Grc Specialist
3 weeks ago
DS Smith Milton Keynes, United KingdomHere at DS Smith, we are looking for a passionate and enthusiastic Governance, Risk and Compliance (GRC) Specialist to join our Digital Security Team. · The role will involve Digital Security and Information & Technology (I&T) Governance, Risk and Compliance (GRC) awareness, cult ...
-
Payroll Specialist Hybrid
1 week ago
Page Personnel Finance Milton Keynes, United Kingdom**Client Details** · **Description** · The Payroll Specialist (Hybrid) will be responsible for: · - Monitoring the payroll inbox · - Complete aspects of Payroll administration, including leavers, maternity and pay rate changes · - Maintaining weekly payroll · - Keeping records up ...
-
Gangs and Offending
1 week ago
Look Ahead Housing and Care Milton Keynes, United KingdomJob profile · The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. · Job details · Job details · Job reference REQ004464 · Date posted 12/01/2023 · Application closing date 12/02/2023 · ...
-
Refrigeration Engineer
2 weeks ago
Bennett and Game Recruitment LTD Milton Keynes, United Kingdom Full timeService Engineer required. Our client is a specialist Refrigeration and Air Conditioning company who are looking to expand their service team. The Refrigeration Engineer should be based across London & Home Counties. · The Refrigeration Engineer will be performing planned and re ...
-
Geotechnical/geoenvironmental Engineer
2 weeks ago
Penguin Recruitment Ltd Milton Keynes, United KingdomPenguin Recruitment are working alongside a leading independent Geotechnical, Geo-Environmental and Ground Investigation Specialists in their search for Geotechnical/Geoenvironmental Engineer in Milton Keynes. · The main duties of the role include: · - Performing site investigati ...
-
Haematology Application Specialist
2 weeks ago
Frossell Recruitment Milton Keynes, United Kingdom**Position**: Haematology Application Specialist - Haemotology/Coagulation · **Location**: Field Based · **Salary up to**: £ £15,500 in Bonuses & Company Car · Our prestigious and award-winning client is currently looking to recruit a Haematology Application Specialist within a T ...
-
Gangs and Offending Specialist
2 weeks ago
Look Ahead Housing and Care Milton Keynes, United Kingdom**Job profile**: · - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. · - **Job details**: · **Job details**: · Job reference · - REQ004464 · - Date posted · - 12/01/2023 · - Applic ...
-
Covered Car Trailer Driver
3 weeks ago
ACH Special Vehicles Ltd Milton Keynes, United KingdomSpecialist Covered Car transporter driver required, Ford Ranger and Brian James RT6 trailer, VERY occasional nights out - hotels provided and some weekend work required · Previous experience of towing trailers and loading cars is essential. · Role requires hand over of vehicles t ...
-
Box Maker
3 weeks ago
G. Ryder & Co Ltd Milton Keynes, United Kingdom**About us** · G Ryder & Co Ltd are a specialist's box manufacture in Bletchley Milton Keynes. Specialising in conservation storage boxes for Museums, libraries and many famous institutions around the world. We also work closely with luxury brand owners, designers and manufacture ...
Pension Specialist - Milton Keynes, Buckinghamshire, United Kingdom - Roman Health Pharmacy LLC
Description
Xero's Customer Experience Team works together to provide 24/7 support to Xero users.We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.
The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team.You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone.
Our aim is to help our customers through their queries quickly and efficiently.Sometimes you won't know the right answer, but you're the kind of person who is up for the challenge to use their curiosity, resourceful nature and enjoys solving problems to create beautiful experiences.
You'll be empowered to make decisions in the best interests of our customers and our business.We are looking to add Customer Experience Specialists to our team who will work from 11:30am - 8:00pm, on a Monday through Friday, Tuesday through Saturday, or Sunday through Thursday schedule.
What you'll doSupport Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals.
Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times, through our Salesforce case management system, or by telephone.
This will include queries related to accounting and bookkeeping processes.Take ownership of enquiries and manage them through to resolution, ensuring Customers are kept up-to-date at all times.
Ensure that all case details are captured fully and accurately using case management applications.
Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone.
Participate in proactive call campaigns to ensure our customers are getting the most out of Xero.Escalate any issues that you are unable to resolve, whilst making sure that the customer is kept up-to-date as the case is escalated.
Achieve agreed targets, particularly your quality and productivity targets.Find and share opportunities to improve the service offered to our customers and Xero processes.
Keep yourself up-to-date with changes and training within Xero so that you can continue to offer great service to our customers.
Success looks likeProviding exceptional support and advice on how our customers use their Xero subscription
Adaptable to grow with the changing needs of our business and Customers
Collaborates effectively with all teams across Xero
Provides timely, accurate and helpful responses to customers as per agreed targets
Escalates priority issues and assists in the prompt resolution of these
Captures and shares feedback from Customers regarding improvements to the Xero accounting application and its associated service delivery platform
What you'll bring with you
Previous experience in a service environment and working to service levels and quality targets
Demonstrated experience in efficient problem solving and resolution
Experienced IT skills - confident with Microsoft Office, Google suite. (Any experience with other small business accounting systems and/or case management tools is beneficial )
Experience in accounting, bookkeeping and/or small business is desirable
Clear and concise communication, both written and on the phone
Confidence to make outbound proactive phone calls
Diligence and commitment to following through and resolving problems
Initiative and ability to self-manage, along with flexibility
Ability to build effective relationships
A proven team player who proactively assists other team members
You're likely to be
Empathetic – You'll be able to put yourself in your customers' shoes and understand their individual circumstances
Committed – You will want to do the best job you can possibly do to making customers lives better
Curious – You're always looking to find different ways of doing things
Attentive – You enjoy listening to customers and what matters most to them
Connected – You want to develop strong, trust-based relationships
Courageous – You are confident to make decisions in the best interests of our customers and our business, to drive positive change
#J-18808-Ljbffr
