Centre Manager - London, United Kingdom - RM Group Holdings Limited

RM Group Holdings Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Negotiable (well above market rate) plus bonus and extensive benefits.

Location:
London Bridge

Great opportunity to join a fantastic company that offers professional and personal development.

Objectives:

To pro-actively manage and market 2 Business Centres to ensure:

Excellent delivery of customer service and customer satisfaction.
Strong sales results.
Rent roll and occupancy are maximised through the delivery of onsite initiatives.
A strong community network is built and maintained.
High standards of presentation and maintenance of Centres.

The role...

Customer Service:

Be the first point of contact for visitors and customers by maintaining a public presence within the centres.
Provide first class customer service to all customers, and visitors to the centres.
Engage with all existing customers, and potential new customers to strengthen and grow good customer relationships by understanding their business and getting to know them.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Manage and process customer journey from move in, throughout tenancy to move out (including contractions and expansions).
Ensure all reception/admin requests are well managed.

Sales:

Ensure all sales enquiries and negotiations are passed onto the Sales Manager.
Encourage sales by conducting viewings for unplanned walkin's in the absence of Sales Manager.
Selling the benefits of the Centre and the space, explaining the terms and maximising other added value services i.e. meeting rooms etc.
Familiarisation with competing Centres and services in the local areas.

Staff Management & Training:

Responsible for managing the onsite teams, including recruitment and training ensuring that workloads and tasks are appropriately delegated and monitored.
Carry out staff appraisals in line with Company policy.
Set, monitor and regularly review team performance and objectives.
Work in accordance with the policies and procedures of the company.
Encourage good communication, team work and an entrepreneurial and motivating environment.
Work closely with the Sales and Facilities Management team to ensure good, open communication across the Centres.

Marketing, Community Management and Sustainability:

Responsible for building and maintaining communities within the Centres and local areas.
Encourage intercustomer trading events through company network and location websites.
Host networking events to create and forge new relationships with potential customers and relevant stakeholders.
Deliver a monthly customer newsletter.
Promote the company through customer and general public contact.
Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with company policies.
Support and promote the sustainability programme through the customer base and other stakeholders.

Centre Management:

Responsible for the overall management of two Centres.
Identify valueenhancing Centre improvements and recommend to management team.
Work effectively with the Facilities Management team to ensure high standards of presentation and maintenance of Centres.
Responsible for ensuring compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout the centres.
Responsible for arranging emergency/reactive works and liaising with the Facilitates Management team to implement.
Responsible for customers moving in and out, including management of the dilapidations process and office preparation in line with Company Procedures.
Ensure that all customers are complying with the lease terms.
Full implementation of the Centre Procedures.

Finance:

Liaise with management to maximise occupancy and rent roll.
Prepare, manage and review all rental budgets with management team.
Work with Facilities Management and other colleagues to manage service charge budgets.
Responsible for dealing with arrears prior to handing over difficult cases to Credit Control team.
Responsible for the purchase card expenditure and site master keys.
Responsible for managing Business Rates expenditure ensuring optimisation in the reduction of payable rates.
Responsible for generating Purchase Orders and Sundry invoices as required.