Send Advice Helpline Advisor - Reigate, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Reigate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This role has a starting salary of £24,977 per annum based on a 36 hour working week.

We are excited to be hiring a Helpline Advisor to join our fantastic SEND Advice Surrey team.

The team is based in Woodhatch Place, Reigate and are proud to promote a relational practice culture within the team, with our partner agencies and with our children, young people and families.

We are a busy team who work flexibly and will encourage and support you to develop in your role.

Rewards and Benefits

26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
An extensive Employee Assistance Programme (EAP) to support health and wellbeing
Up to 5 days of carer's leave per year
Paternity, adoption and dependents leave
A generous local government salary related pension
Lifestyle discounts including gym, travel, shopping and many more
2 paid volunteering days plus 1 team volunteering day per year
Learning and development hub where you can access a wealth of resources

About the Team

The introduction of the 2014 Special Educational Needs and Disability (SEND) Code of Practice stated that all Local Authorities must provide parents, carers, children and young people with access to a SEND Information Advice and Support Service (SENDIASS).

In Surrey, the service is called SEND Advice Surrey.

We provide impartial information, advice and support regarding SEND processes and develop confidence in our service-users so they can become empowered to self-advocate, express their views and make informed choices.

About the Role

As our Helpline Advisor you will be the first point of contact for the SEND Advice Surrey team by triaging all contacts in, completing these at first contact where possible or passing to an Advisor if more complex.

This is a really varied role but typically you can expect to be involved in the following:

Monitoring the database to ensure that Advisor actions comply with deadlines on case work
Be aware of periods of staff holidays and sickness, so that work can be allocated appropriately
Collecting data in order to provide written reports to the Manager at agreed intervals for monitoring purposes
Assisting in developing Information Sheets on popular topics
Monitoring capacity and reporting any issues to the Team Manager

Shortlisting Criteria

Some knowledge and understanding of the issues faced by vulnerable families with children with additional needs
Successful record of partnership working and effective team work
Confident in the use of IT
Excellent organisational skills

By joining our team you'll empower children, young people and their families to navigate the complex world of SEND with confidence and knowledge.

If you're passionate about making a difference to the lives of those with SEND and are ready to inspire positive change, we want to hear from you

Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

**Our Commitment