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1st Line Support Engineer - London Stansted Airport, United Kingdom - Just IT

Just IT

Verified Company

London Stansted Airport, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a 1st Line Support Engineer looking for an exciting new opportunity?
About the Company
This role is a fully office based role with some out of hours support on a rota basis required.

Responsibilities:

Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure.
Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves.
Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers.
Identify and troubleshoot basic network issues.
Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ.
Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment.

Essential Skills and personal qualities