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Team Manager - Chipping, Lancashire, United Kingdom - Royal Free
Description
Main area Customer Service, Administration Grade Grade DContract Permanent:
On site, working 5 out 7, including some weekends and late shifts Hours Full time hours per week (On site working, working 5 out 7, including some weekends and late shifts) Job ref 391-RFL
Employer Royal Free London Property Services Limited Employer type Private Sector Site The Pears Building, UCL Institute of Immunity and Transplantation Town Hampstead, London Salary £30,965 - £33,128 Per annum all inclusive Salary period Yearly Closing 21/05/2024 23:59
RFL Property Services Ltd is a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to create and maintain environments that support and promote good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.
The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.
The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives:excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust valuesThe Facilities Department provide services including portering, cleaning, catering, linen, waste, pest control, security, and reception.
The Team Leader will be required to assist the Building Manager leading and coordinating all security, reception, portering, waste and hotel services, ensuring delivery of safe, effective, and efficient soft FM services that exceed contractual KPls, compliance and other legislative requirements within financial parameters.
Support the Building Manager in maintaining a program of governance, building management control and assurance systems that allow identification of risks and put in timely mitigating actions, monitoring of service delivery and legislative compliance.
Positive, driven and a natural collaborator, you will possess excellent interpersonal and communication skills, and have commercial.acumen and awareness with the passion and confidence to succeed and the ability to analyse and use financial and qualitative data to drive improvement.
Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.
Initiate and report the results for local guest and employeeAssist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.
Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.
Initiate and report the results for local guest and employeeRESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
Ensure all activities carried out by security, reception, cleaning, catering, waste and hotel services are carried out safely in accordance with Health & Safety, Quality Assurance and Employment legislation.
Pro-actively identifies any recurrent service issues and implement agreed solutions under the direction of the BuildingUndertaking appropriate risk assessment to proactively identify area of non- compliance and risk and take appropriate action to resolve.
with waste disposal procedures by supporting the training of staff at various training sessions as required.Ensure the reporting and progressing of all relevant and outstanding requests to the Help Desk
To actively participate in the RFLPS appraisal system ensuring all staff are given appraisals as per RFLPS policy.
To wear the required uniform and act as a role model to the hotel staff in respect of uniform, appearance and conduct.
Through self-development and were identified through appraisal continuously update knowledge of new policies to maintain and improve services and own competence.
by attending training and development courses wereTo ensure that site surveillance CCTV systems, intruder alarms, access control and barrier systems are all operating effectively and reporting any defects or failures to the helpdesk and
Building Manager:
To assist the Building Manager in undertaking all aspects of personnel management of staff, including recruitment, appointment, appraisal, counselling, staff development review, holiday and sickness.
To ensure cleaning and hygiene standards are maintained throughout the Pears Institution following agreed work schedules.RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
The agreed management key
Performance indicators within approved financial parameters.
Supervise the performance and quality of the Hotel services staff and
Supervise the performance and quality of the FM services staff and
The post holder will be the fire team leader and be responsible for coordinating the first stage response to fire calls, ensuring appropriate incident reports are
Manage the authorizations for annual leave and other unplanned staff
Actively monitor sickness and absence of portering operatives and implement the RFLPS policy for sickness management in conjunction with the Building
Ensure sufficient stock is requested, ordered, delivered and maintained for the hotel services managed.
Identify staff mandatory training needs and ensure they are fully
To report any mechanical or safety defects and the need for repairs to the Hotel
To assist in the induction and training of all new hotel services
To have knowledge of site management duties and responsibilities and to undertake as required in the absence of. the Building Manager.
Establish working relationships with all building users and key points of contact such as laboratory managers and provide flexible and proactive service and resolve complaints as a priority.
The audit results will be used for internal and external use including benchmarking against hotel standards.Complete audits to ensure the business continuity of the security system infrastructure including CCTV, access control and alarm systems.
Undertaking appropriate risk assessments to proactively identify area of non- compliance and risk and act as appropriate.Ensure patrols are executed in accordance with the agreed daily duties and any exceptions to these patrols are investigated and communicated to the Building
Complete audits to ensure catering operations comply with that Food Hygiene
Ensure all catering team are appropriately trained in Food
Good education including English Language to GCSE standard or equivalent
Knowledge of word/excel and report writing
Ability to undertake quality control and standard monitoring and setting
Personal Qualities -& attributes
Substantial experience in a Junior Management/Supervisory role: 0 Budget Monitoring 0 Recruitment and selection 0 Presenting/creating reports
Experience/understanding of Sickness & Absence and Performance & Conduct policies
The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation.
Please be aware that should this post be identified as in scope for the regulations after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption.
Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc.Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID.
TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.
The Trust uses electronic new starter forms on Trac to collect personal details.By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system .
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records systemThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Mabel Worburton Job title Building Manager Email address rf-Open Monday to Friday
Telephone
This is to support the ongoing work that is required to plan for the proposed integration of our two organisations .
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