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    Weekend Operations Administrator - Luton, Bedfordshire, United Kingdom - TUI Cruises GmbH

    TUI Cruises GmbH
    TUI Cruises GmbH Luton, Bedfordshire, United Kingdom

    2 weeks ago

    TUI Cruises GmbH background
    Description
    Have you ever wanted to work for the World's biggest Tour Operator and really make a difference to the customer journey?
    We're looking for enthusiastic & customer centric people to join our Customer Operations Team. In return we'll offer you a competitive salary + bonus scheme.

    We're 100% committed in investing in our teams so you will have regular performance reviews where you'll discuss a clear progression plan, plus many other benefits you would expect from working for a global travel company.

    This shift-based role will be worked from our Luton office. Shifts include a mixture of days, nights, weekends and bank holidays (on a 12-hour basis)

    Customer Operations are responsible for the initial incident response for the company, so you'll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level.

    Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you'll soon build up a valuable TUI network
    Through your regular 1:1s there will be opportunities to be involved in project work.
    Ability to multi-task and prioritise for the best of the customer and TUI business
    Confidence using multiple systems as we work with a lot of data
    Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
    Competitive salary with commission scheme that rewards you for exceeding targets & discretionary bonus
    Private medical Insurance, single cover with option to add dependants
    Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
    Excellent rates with foreign exchange and discounts with retailers
    Discovery day – time to spend working at a local charity or community
    Investment in your development, starting with an interactive web based workbook alongside your store induction
    Pension scheme and life assurance.
    We want to be the best-loved holiday company not only for our customers, but for our colleagues too.

    That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.

    We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

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