Assistant Head Housekeeper - London, United Kingdom - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Number


Job Category Housekeeping & Laundry


Location London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Management


A modern destination for business and leisure, the luxurious 4 star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.

Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare.

Our mission is to fuel our guests' curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry.
Our hotel is a welcoming haven amid the best of Central London.


We are looking for an ambitious, dedicated and service-oriented
Assistant Head Housekeeper to join the team at the London Marriott Hotel Marble Arch.


If you are a passionate person looking to develop within an amazing brand and the world's biggest travel company get in touch with us today See where your journey can take you.

At Marriott International, we believe in seizing opportunities and making your own adventure.

A world of opportunity pulls up to your bar with every guest you meet - and you never know who might show up next.

That big world also extends to our global, diverse family of associates.

Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table.

And this makes every single day a
new discovery.

So, we ask, where will your journey take you?


The impact you'll make
When a guest walks into any of our rooms - imagine that first look around they take.

Followed by that sigh of relief because they've arrived to their home away from home, be it for a night or a week, and it's perfect.

Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every

detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us.

That's the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.


CANDIDATE PROFILE

What you'll do

  • As a key part of our housekeeping team, you will support the Housekeeping Manager in ensuring the smooth and efficient running of the guest floors in accordance with the standards required. You will be responsible for ensuring our Room Attendants and Supervisors get the support they need while keeping our guest rooms to the highest levels of cleanliness.

What we're looking for

  • Previous experience as a Housekeeping Supervisor or management experience preferred
  • A warm, peopleoriented demeanour
  • A teamplayer attitude
  • A safetyfirst approach
  • Positive outlook and dependability

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels
More jobs from Marriott International, Inc
See all jobs of Marriott International, Inc