Parts Plus Telesales Operative - Norwich, United Kingdom - Busseys Norfolk

Busseys Norfolk

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Be part of a driven and successful team.

Come and join us in our exciting venture at our Parts Plus facility on Whiffler Road If you want to work in a vibrant environment and for a first-class company, then keep reading

Our friendly team of Parts Telesales Advisors are key to the relationships we have with our customers and to the success of our business.

They can work well under pressure whilst still maintaining an excellent level of customer service.

We are looking to expand our team for an enthusiastic individual who is ready to bring their skills and experience to our very busy Parts team at Whiffler Road in Norwich

Your main responsibilities will include:

Customer communication by way of targeted inbound and outbound calls
Dealing with enquiries from various sources
Identifying parts required for service and repair work
To upsell parts and accessories to new and existing customers
To build customer relationships and enhance their perception of our business
To provide an excellent first point of contact to the customer by telephone
Gain order numbers and authorisation where necessary
Liaison with colleagues to ensure good communication and a clear understanding of each other's needs
Outbound calls to customers promoting new products, promotions and campaigns
To be proactive and timely with callbacks
Adopt a right firsttime approach

Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace.

We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief.

We are opposed to all forms of unlawful and unfair discrimination.

In return, you will enjoy a highly rewarding role within our business, a competitive salary, bonus scheme and excellent employee benefits.

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk.

In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change However, one thing has always stayed the same, our hard work and commitment to our customers

Job Types:
Full-time, Permanent

Benefits: