- Plan and prioritize personal sales activities and customer/prospect contacts towards achieving agreed business targets.
- Frequent visits to existing and new potential clients to target areas of business.
- Promote and expand the current service business through service product portfolio.
- Cooperate with service aftermarket team to provide good after sales service to customers and achieve customer satisfaction.
- Analyze and provide timely, accurate market information to management, such as pricing situations, status of activities and "red flag" issues related to business in the region.
- Undertake proposals of assigned service products.
- Develop and maintain good customer relationships at all levels within the area and ensure an excellent standard of aftermarket service is provided.
- Liaise with colleagues where appropriate to maximize customer relationship and business outcome wherever possible.
- Communicate and follow-up with customers to identify their needs and ways that Leybold equipment can support those needs
- Respond to customer requests for repair cost reimbursement or complaints in an effective and efficient manner.
- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop
- A culture known for respectful interaction, ethical behavior and integrity
- Potential to see your ideas realized and to make an impact
- New experiences and new things to learn every day
- Access to global job opportunities, as part of the Atlas Copco Group
- An excellent remuneration & benefits package
- A workplace for everyone – at Leybold we know that diversity and inclusion help us understand our customers needs and strengthen employee motivation, productivity, innovation and results.
- Qualifications in a science or engineering related subject is preferable
- Good understanding of what value-based selling intends for Service business
- Sound technical understanding and ability to quickly adopt to new products/ technical developments
- Experience working in an industrial environment, ideally with engineering background
- Clear understanding of optimized territory management
- Strong sales techniques and skills
- Good commercial and awareness
- Good understanding or contractual terms and conditions and negotiation capability
- Ability to influence and engage with others in pursuit of business opportunities
- Ability to create problem resolution plans and drive to conclusion
- Ability to work as part of a team, or to lead a team in the execution of an account or territory strategy
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Service Sales Engineer UK-North - United Kingdom - Atlas Copco Airpower N.V.
Description
Service Sales Engineer (UK-North) - start a journey of endless opportunities
The role:
Do you have a passion for service sales? Do you have a passion for vacuum science? We have the right job for you
At Leybold Customer Centre North and East we're seeking an innovative and entrepreneurial Service Sales Engineer to join our team in the UK. As a Service Sales Engineer you will focus on maximizing the sustainable growth of our service business across our Northern territory (from the Midlands area up) by promoting sales of service products to new and existing customers, in accordance with agreed business plans, representing Leybold in a manner that all products are promoted.
Reporting into the Service Sales Manager for VTS, you will be empowered to make a difference whilst also given the support and opportunity to develop your skills.
Responsibilities include but aren't limited to:
What you can expect from us :
What we expect of you?
About Leybold:
The history of Leybold spans a period of over 170 years. Our mission is to drive sustainable, profitable growth aligned with our core values of interaction, commitment and innovation. We employ people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values.
The demands of the high-tech industry and the cultural diversity in our globally active company contribute to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. We offer a wide range of training and further education programs, to enhance your know-how and to systematically expand skills.
Because only great ideas accelerate innovation.
Leybold is where it begins – Passionate people create exceptional things.
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