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    Senior Relocation Consultant - London, United Kingdom - Alchemy Global Talent Solutions

    Alchemy Global Talent Solutions
    Alchemy Global Talent Solutions London, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description

    Job Description

    We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.

    We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.

    This role is responsible for:

    • Relocation DSP service delivery
    • People & Performance Management
    • Compliance & Quality

    Responsibilities of the Senior Relocation Consultant include:

    • Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members
    • Serving as the main point of coordination for Relocation services managing VIP cases
    • Understanding client specific Relocation policies and service requirements
    • Training and mentoring of other team members as required
    • Acting as first point of escalation to team members for operational issues
    • Managing and negotiating tenancies for VIP assignees
    • Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.
    • Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy
    • Arrange property Check-in/out with Inventory clerk and landlords agent
    • Develop, maintain and build a working relationship with transferring (relocating) employee and client HR
    • Actively support team members development
    • Carry out the pre-assignment briefing and client relocation policy review as required
    • Provide continued advice and support to both clients and relocating employees
    • Prepare ongoing status reports in line with client's needs
    • Evaluate operational efficiency and recommend process improvements as required
    • Review and approve supplier invoices and invoice correctly for the client engagement

    Ideal Candidate:

    • 3 years + experience working as a Relocation Consultant for a RMC
    • Experience in Relocation, Destination Services and/or UK Property sector
    • Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services
    • Team leadership and supervisory experience preferred
    • Staff mentoring and training experience
    • Bilingual skills are an advantage but not essential
    • Strong customer service skills
    • Good communication skills, both verbal and written
    • Hybrid working structure available
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