Billing Administrator - Blackburn, United Kingdom - Ador Talent Ltd

Ador Talent Ltd

Verified Company

Blackburn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ador Talent are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions.

The company has seen huge growth over the past 30 years which has resulted in expansions of teams, promotions from within and created exciting opportunities for all their employees.

This is a fantastic employer who offer many benefits such as access to a state of the art onsite gym, 25 days holiday plus 8 days bank holiday (holiday entitlement increases in line with service), flexibility to work from home 1 day per week, social/corporate events and a clear career progression plan.

Our client now requires several experienced Billing Administrators to join their Credit Billing team who currently manage utility accounts for over 20,000 customers.

The Role

50% customer service and 50% administration this is an approximate depending on the workload
Issuing of monthly and quarterly credit bills and credit billing reminders for assigned contracts ensuring that the correct business processes are followed at all times
Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting
Daily management of direct debit requests including set up, verifications and amendments of direct debit mandates and preparation of direct debit collection files
Administration tasks in relation to new customer account requests
Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations
Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations
Ensuring that the company credit management system is updated with all communication and is the single source of information
Liaising with senior coordinators to support the mobilisation of new contract awards and the onboarding of new customers
Ad hoc administration duties as and when required

Experience Required

Previous experience working within a customer service role (ideally managing bills, direct debits etc)
Knowledge & experience of working with electronic customer service systems
Purchasing/ invoicing experience (desirable)
Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy
Knowledge and understanding of GDPR regulations in relation to processing of sensitive personal information
Strong attention to detail and accuracy
A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure
Work effectively as part of a team and help build relationships within it to achieve team goals
Excellent working knowledge of Microsoft Excel and Word

If you have the relevant experience and can easily commute to Blackburn, please APPLY.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£24,000.00 per year

Benefits: