Family Information Service Co-ordinator - Chichester, United Kingdom - WSCC

WSCC

Verified Company

Chichester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services.

We are a statutory service meeting duties within the Childcare Act 2006.

Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training.

In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.

About The Job

Grade:
NJC Grade 6

Salary:
NJC Grade 6 £23,194 to £24,496

Working pattern:
Part time 21 hours per week or 3 days per week

Working pattern to be agreed on by Management_

Contract type:
Permanent

Locations:
Chichester Area / Hybrid

Closing date:
Wednesday 19th July 2023

Interviews:
Friday 28th July 2023

You will have a key role in supporting managers meet their statutory duties, within set timescales, providing information to parents and carers with an impartial, accurate, up to date and confidential service.

This will include how the service is promoted to customers and engaged with.

There is a regular and intrinsic requirement to communicate in English with members of the public.

Experience and Skills Key Skills**:

(These will be used as the shortlisting criteria)

Excellent communication, customer service and interpersonal skills with the ability to influence the actions of others and communicate and interpret information which may be complex, for example to produce a highquality document with mínimal guidance or produce clear, concise, accurate and impartial information. Including the ability to negotiate solutions across wide areas of the business and successfully convince others of the need to take a specific course of action, using appropriate strategies to deal with challenging behaviour/complaints.
Ability to work effectively as part of a team completing shared tasks in order to deliver a service to others and meet set deadlines.
Excellent literacy and numeracy skills with the ability to write and present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form to a wide range of audiences and to carry out financial analysis and reporting.
Advanced IT skills, using Microsoft Office Suite, in order to be able to make best use of the service's computerised databases, online provider portal, produce complex spreadsheets and analyse data.
Ability to organise/prioritise work, coordinate a variety of tasks in a clear and logical way and meet agreed deadlines that minimise the disruption to the business whilst meeting WSCC's expectations and standards.
Strong problemsolving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.

Qualifications and/or experience:

NVQ level 3 in Customer Care, or equivalent qualification or relevant experience demonstrating that level of customer service.
A good level of literacy and numeracy at GCSE / NVQ3, or equivalent English and Maths adult literacy and numeracy qualification or demonstrated experience.
An IT qualification or equivalent experience demonstrating excellent working knowledge of IT systems / procedures.
Experience of working in a customer service based or frontline service role.
Experience of management of data, and production of management reports.
Experience of using information systems and reporting tools.
Understanding of accessibility in relation to web and printed materials.
Demonstrable experience of working as a competent member of a project team in a rapidly changing environment, ideally in a project support role or equivalent.
Experience of using social media measuring tools and Google Analytics to track marketing effectiveness and produce reports for managers.
Experience of working within a local authority or other support organisation to deliver services
Desirable:
Experience in information delivery or early years and childcare -
Desirable

Key responsibilities:

Responsible for providing effective and efficient day to day support to managers and the wider team. This includes supporting development, implementation, collating and analysing information for the on-going monitoring progress of projects and performance. Monitor and plan available resources to review service delivery and action as necessary.

Keep records/plans up to date, provide detailed progress reports and ensure that all project/programme information is collected, maintained and archived according to acceptable standards i.e.

compliance with GDPR.

Devise and implement mechanisms for ensuring that requests for project/ programme information from the business are responded to and provided in a timely manner.

Rewards and Benefits

Further Information
The reference number for this