Delivery and Operations Lead - London, United Kingdom - Head Office

Head Office
Head Office
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

JLFS - John Lewis Financial Services


John Lewis Financial Services provides a suite of consumer banking products and insurance to over 2 million customers in the UK.

Last year we set out an ambitious 5 year investment strategy to grow and offer a more distinct and differentiated set of products significantly accelerating the Partnerships growth which means there has never been a more exciting time to join us
.



What's the role about?


We have an exciting opportunity for a talented
Delivery & Operations Lead to join our John Lewis Financial Services Delivery team.


As a leader of our Agile delivery teams, you will be instrumental in guiding teams taking products from inception to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions collaboratively in order to achieve business outcomes and value
.


You will assure,
execute and maintain services within the FS portfolio, this role will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains.

You will focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.

You will ensure we are delivering work in line with
regulations and compliance, consistently inspecting the risk and mitigation needed to operate securely


You will focus on quality and metrics, ensuring that delivery aligns with the needs of the business, whilst also being supportable and maintainable.

You will be a champion for exceptional digital experiences for our Partners and customers.


What will you be doing as a Delivery & Operations Lead

You will:


  • Work closely with the
    Delivery and Operations Manager to continue to shape the delivery function, agile and technical transformation and supporting our live products
  • Work closely with Product & Commercial Leads, to understand the Product strategy and help delivery teams execute it for customer and business value
  • Ensure teams work to high standards, are highly skilled and remove impediments to success
-
Manage inter-portfolio dependencies across the Partnership, to mitigate business risk while protecting throughput and business value

  • Own and assure operability endtoend on all services, ensuring teams selfsupport services to optimum risk/cost ratio
  • Empower Partners to learn and grow into contemporary agile ways of working, and you will
    facilitate enhancement of the skill levels of team members
  • Measure service(s) throughput, and value released, to ensure it is meeting the required business impact
  • Ensure Partners enjoy their work by supporting their ownership of our most difficult problems.
-
Optimise the cost of delivery by effectively managing Partners and 3rd Parties, driving efficiencies in the process

  • Maintain a
    balance of prioritisation to remove technical debt inline with new feature development
  • Line manage Partners inline with JLP principles, with clear OKRs and robust performance management
  • Have a deep understanding of the technology stacks that are developed, and be a curious learner and find out more to support the growth of the digital teams.
  • Contribute to the development of an exemplary profession in delivery and operational capability.
  • Managing critical dependencies where applicable.
  • Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of personal accountability to help resolve conflicts, where necessary
  • Champion continuous improvement by encouraging teams to trial new techniques and ways of working and support them in their pursuit of high performance
  • Keep up to date with evolving agile practices, tools and techniques by active involvement with the external Agile Community via meetups / blogs / conferences etc.

What you'll have

  • Experience in
    managing large delivery budgets.
  • Experience at m
    anaging multiple cross skilled teams onshore and nearshore.
  • Experience
    building and developing high performing, cross functional, digital teams.
  • Demonstrable
    experience within Financial Services IT Delivery in a lean and agile environment.
  • Understanding of
    cloud and microservices architecture.
  • Deep knowledge of
    Agile
    , Scrum, Kanban, Lean and DevOps frameworks.
  • Proven history of Leading IT delivery within an agile environment.
  • Have a very strong understanding of
    commercial IT, digital and modern trends within Financial Services.
  • Excellent verbal and written communication.

What else could you bring?

  • Experience leading agile transformation in a medium to large organisation.
  • A background in software engineering and literacy in modern software development.
  • Experience in Programme or Portfolio management with a record of successes.

Additional information

Benefits:


  • Hybrid Working.
  • Full time working holiday entitle
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