Hnw Claims Handler - Warrington, United Kingdom - Connexus Group of Companies

Connexus Group of Companies
Connexus Group of Companies
Verified Company
Warrington, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
HNW Motor Claims Handler


Main responsibility of the role:

To handle motor claims, dealing with both AD Damage Fulfillment for policyholder for our HNW Insurer delegated authority scheme.


Key Accountabilities:


  • To provide a claims handling service by acting as first point of contact for customers
  • Reporting and recording details of new motor incidents
  • Liaising with insurers, underwriters, repairers, engineer's recovery agents and other agents.
  • Promotion of our inhouse claims service to clients
  • Maximise potential of the claim of the insurer and also to the satisfaction of key stakeholders

Duties:


  • Accept Telephone and FNOL claims from broker and delegated insurer clients.
  • Manage the FNOL process with the client to determine the most appropriate course of action.
  • Understand the claims journey as to actions required
  • Instruct repairers and service providers
  • Manage the repair Process with the approved repair network where appropriate
  • Liability assessment
  • Undertake any other duties as necessary
  • Process payments in coordination with the schemes DA requirements

Skills required:


  • Clear confident telephone manner
  • Strong communication & interpersonal skills
  • Selfmotivated
  • Show good emotional control and behaviour under pressure
  • Remains positive and enthusiastic when dealing with difficult people
  • Takes a proactive approach to solving people and customer problems
  • Wants to make the customer feel valued
  • Can identify the most appropriate solution to fit the situation
  • Is confident when influencing others and maximises potential to convert third party customer claims
  • Attention to detail maintaining accuracy in data collection and management
  • Knowledge of Proclaim is an advantage

Regulatory Knowledge

  • Industry codes of practice
  • Relevant legislative and regulatory requirements

Personal Attributes

  • Team Player
  • Excellent time management
  • Professional appearance
  • Excellent telephone manner

Benefits:


  • Starting at 22 days holiday, plus bank holidays
  • Discounted company products
  • Pension scheme
  • Cycle scheme
  • Tech scheme
  • Discounted gym membership
  • Life Assurance
  • Free eye care/ flu vouchers
  • Ongoing training and development in a progressive company
  • Free fruit, milk, tea, coffee and sugar
  • Lots of fund raising events and social gatherings

Benefits:


  • Cycle to work scheme
  • Gym membership

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • WARRINGTON: reliably commute or plan to relocate before starting work (required)

Experience:

Claims Processing: 1 year (required)


Work Location:
One location
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