Application Support Analyst - Oxford, United Kingdom - South Oxfordshire District Council

South Oxfordshire District Council

Verified Company

Oxford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Oxfordshire

Salary and grade:
£45,568 per year, Grade 7

Duration of role:
Permanent

Hours per week: 37

Probationary period:
Six months

Closing Date: 17 September 2023

About the role and what we're looking for:

Main duties and responsibilities:

Analyse, diagnose and resolve technical and system issues in accordance with the councils' ITIL processes
Accurately and clearly document fixes to technical issues and update the IT knowledge base
Liaise with third parties and external suppliers to resolve issues, keeping track of all issues and related correspondence
Support the management of supplier relationships effectively to ensure the provision of effective support and resolution of any delivery/support issues
Write and maintain technical documentation in accordance with the councils' Information Management standards
Support testing and audit of new ITIL processes being implemented
Engage with staff to understand demand, aspiration, and opportunity

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

About you:

Your essential skills, knowledge, and experience

Extensive experience of supporting IT services in a large organization and providing first and secondline support to complete incidents and requests effectively and to the users' satisfaction
Proven ability to communicate with colleagues with varying levels of ICT skills in pressured situations
Knowledge of IT troubleshooting techniques and ability to relay detailed instructions to users to assist with fault resolution, alongside a proven ability to use remote software tools for solutions
Ability to understand complex technical issues and their possible impact on business development and operational service delivery
Ability to establish effective working relationships with colleagues and to work collaboratively as a member of a team
Proven ability to prioritize and categorize work to meet service delivery expectations
Ability to manage contracts with suppliers of business software and services

Your essential qualifications:

Familiar with the security standards and all relevant legislation that affects security
If you have the following experience or qualifications it's a bonus
Knowledge of the councils' processes and controls within an appropriate portfolio of services

Our vision:

We are seen as being customerfocused, approachable, and businesslike. We are honest and open and are renowned for providing highquality costeffective services.

Our values:

We act with integrity and show respect
We are all accountable
We are passionate about our business
We strive for simplicity
We love success

The benefits we offer:

A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
Flexible working and annualized hours a flexible approach to work that our employees love
Salary pay awards most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
A generous career average pension scheme which includes life insurance of three times your salary
The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work
Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users, and more)

You may have experience in the following:

Application Support Analyst:

Application Support Specialist, Software Support Analyst, Technical Support Engineer, Application Systems Analyst, Helpdesk Support Analyst, Software Troubleshooter, Application Maintenance Analyst, IT Support Specialist, Application Operations Analyst, Customer Support Analyst.

REF-207921