Customer Services Specialist - London, United Kingdom - New Leaf Search
Description
Job description:
K310- New Leaf Search has partnered with a specialist banking organisation in their search for a
Customer Services Specialist.
The role is responsible for providing administration support of live agreements as well as general administrative Customer Services and In-life Operations duties.
Salary:
To £34,000 plus excellent bonus and benefits
Location:
UK, London (Hybrid).
KEY RESPONSIBILITIES:
- Provide all customers with a welcome pack following the on boarding process.
- Ensure all Asset Finance contracts are scanned and available on system for review.
- Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
- Perform bank reconciliations and post receipts correctly to the appropriate agreement.
- Ensure all end of lease activity is performed accurately.
- Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines.
- Log customer complaints.
- Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
- General file maintenance and updating accounting system and information databases to enable the production of good quality management information and reporting.
- Assisting the operations team with any administrative support as required.
PERSON SPECIFICATION:
- A working knowledge of Asset Finance.
- Strong attention to detail.
- A knowledge of Word and Excel and the ability to manipulate information databases.
- Ability to work with figures, manually calculate where necessary and translate information into reports.
- Ability to communicate accurately, both written and verbal.
- Time management skills with the ability to prioritise and work under pressure to tight timescales with attention to detail.
- Team player.
- Proactive and selfmotivated.
- Demonstrable professional integrity and a strong work ethic.
_We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing. _
**_Applicants will only be considered with relevant in-country experience._
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