- to provide first-line support for IT incidents and service requests in our UK Facility. To Provide IT Support for Internal Colleagues: act as the primary point of contact for colleagues seeking IT assistance, ensuring prompt and courteous resolution of their issues. Coordinate with the IT Team in Faenza to escalate and resolve complex technical problems, while promoting IT standards and procedures. Provide guidance and training to colleagues on IT best practices and self-service options. Establish and maintain service level agreements (SLAs) for incident resolution and service request fulfillment. Users' laptops, workstations installation and support in the assigned area (UK branch). Meeting rooms Video conference systems check and support in the assigned area (UK branch). Monitor service desk performance and productivity, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
- Plan and coordinate IT support services for trackside operations during F1 Gran Prix weekends in coordination with the IT team based in Faenza. Ensure that IT systems and infrastructure are operational and reliable throughout the events, minimizing downtime and disruptions. Collaborate with event organizers and stakeholders to understand IT requirements and provide appropriate solutions and support.
- Oversee the incident management process, ensuring timely identification, escalation, and resolution of IT incidents. Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence. Proactively identify potential issues and implement preventive measures to minimize service disruptions.
- Maintain accurate records of IT incidents, service requests, and resolutions in the service management system. Develop and update knowledge base articles and documentation to facilitate self-service and improve first-contact resolution rates. Promote knowledge sharing and collaboration within the team to enhance collective expertise and capabilities. Assist in the documentation of system architecture, coding standards, and development processes. Provide timely support and assistance to end-users in resolving system-related issues. Maintain a proactive and positive attitude while working on assigned tasks, ensuring efficient delivery within deadlines.
- Working in a young, collaborative and international environment. Tailored training. Company Events / Briefings. On site Gym. Bonus scheme. Annual salary review process. Private health care cover. Company contributed pension scheme. Life assurance scheme. Cycle to work scheme.
- Proven experience (at least 3 years) in IT service management, with a focus on service desk operations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues at all levels.
- Good knowledge of ITIL framework and best practices for service management.
- Experience with trackside IT support or event management is desirable.
- Strong problem-solving abilities and a proactive approach to service improvement.
- Relevant certifications such as ITIL Foundation, Support Center Manager, or CompTIA A+ are advantageous.
- Fluency in English.
- These additional competencies will be considered a plus:
- VMware.
- Citrix.
- Windows Server Management.
- Storage basic Administration.
- Cisco network basic certification.
- Video conference Systems Administration.
- Travel 10-20%
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Visa Cash App RB Formula 1 Team - Bicester, United Kingdom - Red Bull
Description
Visa Cash App RB Formula 1 Team is one of two Red Bull-owned Formula 1 teams.
Today's Formula 1 calls for a high level of specialist skills in every area. At Visa Cash App RB Formula 1 Team we strongly believe that every member of our staff can and should lead innovation and continuous improvement in such a competitive and dynamic working environment.
Sounds exciting, doesn't? Don't miss your chance to make an impact
We are seeking a highly motivated and talented IT Engineer to join our dynamic team in our UK facilities.
In this role, you will be responsible for maintaining and enhancing our existing systems and contributing to the development of new functionalities. You will oversee activities and processes related to the IT HW-SW infrastructure mainly in terms of Windows environment.
Areas that play to your strengths
All the responsibilities we'll trust you with:
Visa Cash App RB Formula 1 Team - IT Engineer
Red BullGiving wiiings to people and ideas since 1987
In the 1980s Dietrich Mateschitz developed a formula known as the Red Bull Energy Drink. This was not only the launch of a completely new product, in fact it was the birth of a totally new product category.
What drives usChasing our potentialSince the early days of Red Bull, an entrepreneurial mindset has always guided our approach to work and the environment we create:
MeaningFind your meaning and use your strengths to achieve it
The bigger reason why you work. To contribute and add value to something or someone.
Freedom & ResponsibilityTake real responsibility for yourself and your work.
To have the freedom to work on something the way you want to.
MasteryLove life, love work, love to challenge yourself
Turn your talents into strengths to become excellent at what you do.
