Internal Customer Support Lead - Cambridge, United Kingdom - Cambridge University Press & Assessment

Cambridge University Press & Assessment

Verified Company

Cambridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£26,700 - £34,700 per annum

Location:
Coventry/Cambridge/Hybrid (depending on your location)

Contract: 6-month Fixed Term Contract/Secondment opportunity

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We're looking for a Customer Support Lead to deliver support to OCR centres on a 6 month Fixed Term Contract, for the upcoming exams series.

If you are passionate about customer support and want to be part of delivering a successful summer for schools and colleges then we want to hear from you.

About the role

This role provides critical support to Exams Officers and supports the wider network of Customer Support Managers delivering outreach OCR centres.

The role will also be responsible for taking the lead in providing additional support for new or very inexperienced Exams Officers where a greater level of support is required.

What you'll be doing:

Preparing and delivering online training for Exams Officers
Producing supporting materials, including video, infographics and other materials
Working with the Customer Support Team to deliver bespoke training for centres
Work with centres with new or inexperienced Exams Officers to ensure appropriate support is place
Be the point of contact for centres without an Exams Officer
Gather and respond to customer feedback

About you

You will have experience in a customer led environment and understand the importance that exceptional support plays in delivering a successful summer for OCR.

You will be an experienced customer service professional
Be passionate about delivering a brilliant customer service
Be comfortable presenting to large groups
Be calm under pressure and able to juggle several things simultaneously

If you would like to find out more about the role, please see attached the job description at the bottom of this page or get in touch.

Rewards and benefits
We will support you to be at your best in work and to live well outside of it.

In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

Group personal pension scheme
Discretionary annual bonus
Life assurance up to 4 x annual salary
Private medical and Permanent Health Insurance
Green travel schemes
28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change and aspiration. _
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _