Outpatient Clinic Co-ordinator - Harrow, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

Harrow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust's Access Policy at all times.

Provide a high standard of receptionist and general administrative support, to include filing, a good knowledge and understanding of RTT pathways.

Check patient information i.e.

address and general practitioner details are accurate and up to date and make any necessary alterations to the patient's health record and PAS.

Record the patient's attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on PAS.

Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.

Book appointments for diagnostic purposes in liaison with the appropriate departments.

Make follow-up appointments as requested by the clinician within appropriate timeframes; as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic.

Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust's Access Policy.

Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g.

patients arriving late.

Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are 'cashed up' promptly.

Assist with reception telephone calls and enquires from staff members, patients and carers.

Ensure that support appointments, interpreters and transport are booked in a timely manner.

Do you want to work for a leading Specialist Hospital?

Do you want to be part of a team that is at the forefront of patient care?

We require a Out patient clinic coordinator to work within the clinical areas ofMoorfields at Northwick Park Outreach.

The role is pivotal in the preparation and management of clinics and involves clinic administration and reception, dealing with patients, staff and medical teams.

You will work as part of a team and need to be accurate, numerate, computer literate and able to work under pressure.

You will need to have excellent customer service skills, enthusiasm and be comfortable working in a demanding but rewarding environment.

Ensure that patients are correctly identified on arrival at clinic.

Check patient information i.e.