- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand.
- Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service.
- Engage with clients and share Tiffany and Co. history, product introductions and service offerings.
- Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
- Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients.
- Escalate any issues to the appropriate boutique team member or management. Support Client Experience Operations
- Support all hospitality and selling events, ensuring that all areas are stocked and clean.
- Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized.
- Assist with store projects as needed (quick services support, stock replenishment)
- Support Company Initiatives and demonstrate agility when it comes to navigate changes Knowledge & Compliance
- Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values.
- Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
- Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.) Brand Ambassador
- Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times Required
- Client focused mentality
- Exceptional Verbal Communication skills
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs.
- Ability to work with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to fostering a team environment and collaboration
- Strong sense of urgency
- Must have authorization to work in the United Kingdom Preferred
- Experience in luxury hospitality industries; restaurant, hotel, retail,
- Additional language skills a plus, not a requirement
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Client Experience Ambassador- Selfridges - LONDON, United Kingdom - TIFFANY & CO
Description
Welcome our clientele and orchestrate the traffic flow
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