Service Desk Engineer - Greenfield, United Kingdom - LANGLAND CONSULTANTS LTD

LANGLAND CONSULTANTS LTD
LANGLAND CONSULTANTS LTD
Verified Company
Greenfield, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Desk Analyst / Support Engineer:

Service Desk Analyst / Support Engineer - About the company

Service Desk Analyst / Support Engineer - About the role:

The 2nd Line Support Engineer/ Analyst role will be office based in their Holywell, Flinthshire office, working with the helpdesk team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business.

The role will make you the main contact for incoming calls into the Service desk, and you will work with other IT Support members om other sites to manage some 1st & 2nd line incidents /calls.


Service Desk Analyst / Support Engineer - Key Responsibilities:

  • Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA
  • Resolution of configuration and deployment issues
  • Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line
  • Escalate any Major Incidents to the Service Desk Team Leader
  • Handling hardware issues and networking and switching
  • Documentation of resolution of incidents advising on best practice.
  • Monitor the services / systems using SolarWinds tool

Service Desk Analyst / Support Engineer - Essential Technical Skills:

  • AD, Windows 7, 10
  • IIS & Web


  • Cloud technologies

  • O36
  • VMWare some level of understanding
  • Windows Server 2008, 201
  • Imaging and laptop / Pc builds
  • Networking TCP/ IP, Switches, DNS, DHCP
  • Hardware support and configuration

Service Desk Analyst / Support Engineer - Benefits (Negotiable)

  • Basic salary to £30k
  • Pension up to 5% contribution
  • Life cover
  • Bonus scheme
  • Additional company benefits
The role will be based at their Holywell, Flintshire office.


If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply.

You will be given the opportunity to learn and progress within the organisation. and make an impactwith their technical environment

You are within your rights to ask us to remove your information at any time.
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