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Redditch

    Customer Advisor Training - Redditch, Worcestershire, United Kingdom - We Are Workforce Ltd

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    Description

    Job Title:
    Customer Service Advisor

    Hours:

    Monday to Friday 9am-5pm working 37.An excellent opportunity has arisen to work for a UK market leader based in their Redditch office.

    Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs.

    They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis.

    22 days holiday plus bank holidays


    • Standard pension auto enrolment
    • Additional day off for your birthday
    Receive phone calls from customers answering any general enquiries and complaints


    • Liaise with Project Managers
    • Log service calls and issues
    • Execute all elements of the installation process to provide extraordinary customer experience
    • Be the point of contact to follow-up any issues arising during installations
    • Undertake the collection of monies from customers related to installations
    • Support to ensure any outstanding works are completed within a reasonable time-period
    • Support in the complaints process (where applicable) to ensure complaints are closed down quickly
    Experience of Microsoft packages and Outlook


    • Previous experience of dealing with customer complaints desirable
    • Debt collection experience desirable
    • Previous experience working within an engineering or installations industry desirable
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