Jobs
>
Stourbridge

    Customer Advisor Training - Stourbridge, West Midlands, United Kingdom - Yorkshire Building Society Group

    Default job background
    Description

    If youre great with people, a Customer Service career in our Branch Network could be a great choice for you.

    As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.

    We always look for ways to give the best customer experience, make things more efficient and try new things.

    And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

    As a Customer Service Advisor youll:

    Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.

    Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.

    Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

    Our Stourbridge Branch team of 6 is situated in the busy High Street serving the local community with their savings and mortgage needs accessible by local transport and car with ample parking availability at cost.

    We are passionate about supporting your onboarding journey to service our customers needs and requirements through multiple channels, including face to face, online and over the telephone.

    There is a large variation of daily tasks from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service.

    As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to progress.

    If you have a real passion and desire to give a truly fantastic customer service with the required flexibility to exceed our customer needs, I will welcome your application.

    "

    Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience.

    Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.

    Demonstrating a growth-mindset and making the most of the training and development we offer.
    Having the ambition to become a leading expert on our products and services.
    We care about people and that includes you.

    We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.

    Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

    Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey.

    From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

    If youll go the extra mile to help our members, youll fit right in and feel you belong here.

    Holiday.

    Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

    Bonus.

    We work together to reach for better at YBS, so when we reach our goals were all rewarded, with up to a 10% annual bonus.

    Pension.

    We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.

    Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

    When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts


  • Dogs Trust Kenilworth, United Kingdom

    Salary · £27,200 per year + benefits · Location · RC Kenilworth, Kenilworth · Job Type · Permanent · Hours per Week · 40 · Closing Date · Friday 31 March 2023 · **We are seeking a Training and Behaviour Advisor (TBA) to take responsibility for assessing and then designing and imp ...


  • Dogs Trust Shrewsbury, United Kingdom

    Salary · £27,200 per year + benefits · Location · RC Shrewsbury, Shrewsbury · Job Type · Permanent · Hours per Week · 40 · Closing Date · Monday 19 June 2023 · **We are seeking a Training and Behaviour Advisor (TBA) to take responsibility for assessing and then designing and impl ...


  • Manpower Group (UK) Oldbury, West Midlands, United Kingdom

    Manpower are looking for a Customer Service Advisor to work for our manufacturing client based in the Oldbury area. · Permanent · Monday - Thursday 08:00 - 17:00 · Dealing with and maximising all sales enquires by telephone, email and post · Chasing overdue orders, quotations ...


  • Lindab Oldbury, West Midlands, United Kingdom

    Customer Service Advisor · Competitive Salary · Hours of Work: Monday - Thursday 8am - 5pm · Do you have a great communication skills and experience working in a pressurised environment juggling multiple tasks simultaneously? · Well, we have a great opportunity for a Customer ...


  • IRIS- Networx Services Oldbury, West Midlands, United Kingdom

    Customer Service Advisor · Hours of Work: Monday - Thursday 8am - 5pmFriday 8am - 4pm · Do you have a great communication skills and experience working in a pressurised environment juggling multiple tasks simultaneously? · Our client has a great opportunity for a Customer Serv ...


  • Black Country Women's Aid Sandwell, West Midlands, United Kingdom

    Black Country Women's Aid · Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range ...


  • Shirley Parsons Birmingham, United Kingdom

    Fire and Compliance AdvisorBirminghamPermanent£40,000 - £46,500 Shirley Parsons have exclusively partnered with Aston Villa Football Club, who are looking to appoint a confident, engaging and experienced Fire Safety professional. This is a full time position, where you will suppo ...


  • Shirley Parsons Birmingham, United Kingdom

    Fire and Compliance Advisor · Birmingham · Permanent · £40,000 - £46,500 · Shirley Parsons have exclusively partnered with Aston Villa Football Club, who are looking to appoint a confident, engaging and experienced Fire Safety professional. This is a full time position, where ...


  • Greystar Worldwide, LLC Birmingham, United Kingdom

    Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. · Works ...


  • Birmingham Women's and Children's NHS Foundation Trust Birmingham, United Kingdom Full time

    Birmingham Women's and Children's NHS Foundation Trust has an exciting opportunity to work within the HR Operational Team. · ***This is a 14 month Fixed Term Contract working 22.As a key member of the HR team, you will provide support and assistance to managers seeking guidance ...


  • Energy Jobline CVL Birmingham, United Kingdom

    Job Title: NetSuite Technical Consultant · Location: Remote · Job Description: We are looking for an experienced NetSuite Technical Consultant to join our team and play a key role in implementing and optimizing NetSuite solutions for our new project. As a NetSuite Technical Con ...


  • Plum Personnel Birmingham, United Kingdom

    Customer Service Advisor · Yardley, Birmingham (free parking available) · 23, ,500 Depending on experience + Excellent benefits · Full time - 40 hours 08.30 Mon- Fri + 1 Sat in 3 (day in lieu) · We are seeking a very positive "can do" Customer Service professional to join the H ...


  • Office Angels Solihull, West Midlands, United Kingdom

    Customer Service - Customer Service Advisor · Are you capable of delivering first class customer service? · Customer Service Advisor · 30pm, Monday to Friday - must offer some flexibility · START: Immediately - will wait for the right candidate · TERM: Permanent · 25 days of ...


  • AMP Clean Energy Telford, Shropshire, United Kingdom

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. · Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central chall ...


  • We Are Workforce Ltd Redditch, Worcestershire, United Kingdom

    Job Title: Customer Service Advisor · Hours: Monday to Friday 9am-5pm working 37.An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full sup ...

  • Jonathan Lee Recruitment Ltd

    Administrator

    1 week ago


    Jonathan Lee Recruitment Ltd Stourbridge, United Kingdom

    **Sector**: Sustainability · **Function**: Finance · **Contact**: Natalie Smith · **Phone**: · *** · ** ** · **Duration**: · **Job Ref**:65958 · - Job detailsMy client is looking for an experienced administrator to join their team to support the Wealth Management team and Financi ...


  • Connells Group Stourbridge, United Kingdom

    At Connells, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in Stourbridge. The **Trainee Estate Agent **is an entry level role where you will ...


  • Connells Group Stourbridge, United Kingdom

    OTE- £25,000- Uncapped Commission - Career Progression · At **Connells**, We're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Stourbridge**. The **Trainee Estate Agent **is an ...


  • Assured Safety Recruitment Stourbridge, United Kingdom

    **Homebased Health and Safety Consultant** · **Location**:West Midlands Area · **The Company** · Assured Safety Recruitment is partnering with a West Midlands based Health and Safety Consultancy to manage the recruitment of a new Health and Safety Consultant. The consultancy prov ...


  • Assured Safety Recruitment Stourbridge, United Kingdom

    **Homebased Health and Safety Consultant** · **Location**:West Midlands Area · **The Company** · Assured Safety Recruitment is partnering with a West Midlands based Health and Safety Consultancy to manage the recruitment of a new Health and Safety Consultant. The consultancy prov ...