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Customer Advisor Training - Telford, Shropshire, United Kingdom - AMP Clean Energy
Description
Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.
Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.We have a fantastic opportunity for a Customer Service Advisor to join our internal Sales Team based within our Telford operations hub.
Being the first point of contact for all customers, providing an efficient and courteous service over the phone and via emailTaking sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
Ensuring all customer queries / complaints are logged on to the CRM and to update and accurately record and retrieve customer information from computer systems and CRM
Providing quotations for new / existing customers from company pricing matrices, trying to secure all business and signing said customers up to a relevant contract
Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits.
Managing and monitoring the allocated region key accounts in line with key account and area strategy and processesExperienced in delivering administration support within a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills and experience:
Customer service experience
Demonstratable experience using CRM and Pipelines
Strong organisational and administration skills
Excellent Microsoft Office skills
Experience of Account Management is desirable but not essential
You'll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role.
26 days annual leave entitlement plus 8 days for public holidays~ Life Insurance
~ Employer pension contribution
~ Healthcare Cash Plan
~ Access to advice, counselling, and support
~ Access to GP services
~ Shopping and lifestyle discounts
~ Discounted gym membership
Competitive salary to be discussed at interview.
Hours of work:
Monday to Friday 08:30 -17:00/ 08:00-16:30 (on a rota alternate weeks), 30 minutes unpaid lunch
Contract Type:
Permanent
If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at We're here to support your journey.
