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    Customer Advisor Training - Birmingham, United Kingdom - Greystar Worldwide, LLC

    Greystar Worldwide, LLC
    Greystar Worldwide, LLC Birmingham, United Kingdom

    2 weeks ago

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    Description

    Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

    Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
    Supports the creation of a positive, memorable experience for residents.
    Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
    Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
    Supports events and activities within the Community.
    Develops and maintains local knowledge and information resources relevant to resident needs i.e., travel, entertainment and amenities.
    Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
    Undertakes marketing activities such as attending open days and leafleting to promote the property.
    Assists with summer Community preparations, including move-in and move-out processes.
    Completes Health and Safety compliance activities in line with the Company's policies and procedures.
    Participates were required in an on-call roster to provide out of hours emergency support for the Community.
    Chase outstanding rent arrears following rent collection procedures in meeting property targets.
    Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
    Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
    Excellent customer service skills and significant experience in a customer facing service delivery role.
    Good team player with strong relationship building and influencing skills
    Fluent English verbal and written communication skills
    Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
    Flexible approach to work and adaptable to thrive in a changing environment.
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