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Work Planner - Stratford, United Kingdom - L&Q
Description
Title: Work Planner
Contract Type: Permanent Full time
Location: West Ham Lane, Stratford London
Persona: Agile working (office and homeworking combination)
Salary: £31,923 per annum
Closing date for completed applications: 8th May 2024
Early applications are recommended. We reserve the right to close the advert early and no further applications will be considered.
The successful candidates will work alongside a team of planners and will report into the Operations Support Team Leader. The planners work in shifts over and between the hours of 7am and 8pm Monday to Friday with occasional Saturday 8am to 1pm.
Our customers and residents are at the heart of everything we do and as a member of the Direct Maintenance Team, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.
The post holder will have an opportunity to play a part in delivering a high-impact service to our residents.
They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the L&Q estate. Managing Technician's diaries and timetables, to ensure that jobs are completed in a timely manner with a right first time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.
You will take care of arranging follow on works to ensure efficient service, Logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Maintenance Supervisor
To be considered for this role candidates will be able to demonstrate:
Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise
Excellent administration skills and be computer literate - DRS/Opti-time experience is desirable.
Clear ability to communicate both verbally and written.
Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay.
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days of holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it's feasible then we'll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 primarily across London, South East and North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
