Customer Service Advisor - Bath, United Kingdom - Student Castle

Student Castle

Verified Company

Bath, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Castle provide a home away from home for students from all around the world, lending a space to study, meet and socialise.

Our passion is to provide for students whilst making a difference. We also have a small boutique hotel onsite.

We are recruiting for a Customer Service Advisor to provide day to day support to our residents and guests at our Bath property for 20 hours per week, 5 days out of 7.

If you have exceptional customer service skills and a dedication to service with the ability to multitask this is the opportunity for you.

The Customer Service Advisor will report to the Assistant Scheme Manager and will provide administrative support to them as well as other members of the management team as necessary.

They will also provide front of house support to residents, guests, contractors and visitors and be the initial point of contact for any queries.

Main duties will include:

Distributing post and managing student parcel pick up system
Front of house and reception duties
Preparing written correspondence as requested by other members of management team
Receiving payments / Arrears management
Preparing arrival packs for new residents/guests
Checking returned licence acceptances ensuring all relevant documents have been received
Sales / Perform room viewings for potential new residents

Desirable Knowledge:

The ability to communicate clearly
IT & systems literate, use of IT systems to provide/monitor data within the property reporting systems
Flexible willing to undertake a range of tasks and duties vital for the effective and successful running of the site.
Planning and organisation skills
Innovative
Enthusiastic
Works well with others
Confident and outgoing
A Multi-Disciplined Operative with a "can do" and "selfmanagement" attitude
Personally motivated with initiative