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    Information Technology Assistant - London, United Kingdom - Student Castle

    Student Castle
    Student Castle London, United Kingdom

    3 weeks ago

    Default job background
    Description

    We're a growing Purpose-Built Student Accommodation (PBSA) provider, operating multiple sites across the UK under our two distinguished brands Student Castle and Capitol Students. You can discover more about us by visiting our websites.

    Our IT department is a small and dynamic team, constantly seeking to enhance the experience of our residents, staff, and the broader business operations. We're looking for passionate, proactive, and resourceful individuals ready to take on challenges, solve complex problems, and contribute to meaningful advancements in our technological landscape.

    If this doesn't sound like you, then this isn't the right opportunity. But if you have a deep passion for technology and are eager to advance our operations as well as your own expertise, keep on reading.

    Your Role and Impact

    As an IT Assistant, you'll be an essential part of our team, wearing multiple hats and contributing to a wide range of projects and tasks. Here's a summary of what you'll do:

    · IT Support: you'll play a key role in our IT support landscape, handling a variety of IT queries as required. This involves not just independently problem-solving and direct resolution but also collaborating closely with our vendors to ultimately ensure business user satisfaction and smooth business operation.

    · IT Resources Management: you'll contribute to managing our extensive IT assets, ensuring both physical and digital resources are tracked, maintained, and updated to meet our operational and security standards. This includes overseeing the lifecycle of hardware, such as laptops and firewalls, and ensuring software licenses and user groups are current and aligned with our needs, promoting optimal access and seamless business operations.

    · IT Financial Management: your role will be instrumental in streamlining financial operations within our department, providing a clear and organized overview of expenditures to support effective budget management.

    · Develop and Update IT Documentation : your work will include creating and maintaining clear, useful documentation, including training materials and policy documents, ensuring that our team has access to the latest information and guidelines.

    · IT Innovation and Efficiency: you'll engage in the development of solutions within our IT Labs initiative to automate routine tasks and optimise various workflows and processes, leveraging cloud platforms and services, ultimately enhancing operational efficiency.

    · Software Development: you'll participate in the initial stages and beyond as a supportive force in our software development journey. You will assist in conceptual development, requirements gathering, and brainstorming innovative solutions. You'll also address user queries and lead training sessions, ensuring our solutions are effectively adopted across the organization. Your involvement may extend to programming on selected projects, if suitable.

    Who are we looking for?

    We're seeking an exceptional individual who possess the below attributes. And while the technical foundation is important, we value your personal attributes above all, with a positive attitude and willingness to learn and grow.

    Personal Attributes (must have)

    · Devoted to growth: open to learning and actively seeking challenges.

    · Resourceful : not merely waiting for solutions to be handed to you and rather leverage available tools and knowledge to find answers and achieve results on your own

    · Proactive : you don't just wait for tasks or problems to land on you but instead you are constantly seeking out opportunities for improvement and projects progression.

    · Passionate about IT : you enjoy applying IT solutions in creative ways to make a real difference. Working within IT isn't just a job but an extension of your personal interests.

    · Collaborative Force: You understand that true progress is a team effort, thriving on clear communication and a shared commitment to continuous growth.

    Technical Foundation

    Must have skills:

    • GCSE Maths & English: Grade C or above. Further education desirable.
    • Computing Systems and Networking: basic understanding of computing systems and networking principles.
    • Tech Troubleshooting: ability to troubleshoot common issues with various devices and software.
    • Microsoft Office Suite: proficiency with Word, Excel, PowerPoint, and Outlook.
    • Communication Skills: Effective verbal and written communication abilities to interact clearly and constructively with team members and business users.
    • Organizational Skills: Proficient in managing multiple tasks and projects simultaneously, including the capacity to prioritize and adapt to both planned and reactive work effectively.
    • Cloud Computing: introductory knowledge of Microsoft Azure.
    • Microsoft Power Tools: familiarity with Power BI, PowerApps, and Power Automate would be advantageous.

    Why work with us?

    · Diverse workload: Although we do have some routine tasks, the reactive nature of IT Support and the constant ongoing new projects and improvements, ensures that no two days are alike, keeping the work environment stimulating and engaging.

    · Growth opportunities: We support your professional development, providing a balanced mix of practical and theoretical learning opportunities so you can be confident in achieving meaningful career growth.

    · Flexible working: Enjoy the balance of office and home working, with smart casual attire.

    Health Cash Plan

    Many other benefits

    Join Us

    Are you ready to make a real impact and grow your career in an environment where technology meets innovation and efficiency?

    Step 1: Send us your CV.

    Step 2: complete our short form to help us further understand you better and assess our compatibility. Link:

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