Collections Officer - Swindon, United Kingdom - Fleetcor

Fleetcor

Verified Company

Swindon, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is Maternity Cover position FTC up to 12 months.

About us:

FLEETCOR Technologies (

NYSE:
FLT), is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments.

We're passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision - and our passion.

About the Collections Officer:

We are currently seeking a Collections Officer for Maternity Cover within our collections team based in Swindon.

The role will see you working with our cooperate accounts (private and public sector) to ensure the timely collection of all customer payments in order to minimize bad debts.

Key Accountabilities of Collections Officer:

Ensure accurate ledger management following best practice procedures at all times
Management of unpaid Direct Debits
Undertake timely referral of collection issues to first line management
Build and develop positive relationships with all internal and external colleagues, suppliers and clients
Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible
Ensure customer queries are responded to promptly

Specific Deliverables & KPIs

Debt ageing to be maintained at less than 40 days or referred for approval. Specific recovery targets as defined to be met
Responsible for meeting departmental targets and deadlines
Identification and correct handling of overdue debt and escalate to line manager where appropriate
Maintenance of internal information database comprising customer data for assessment purposes
Ensure compliance with Data Protection Act where any payment information is provided

Working Relationships:

Internal: All internal personnel
Sales, Credit, Finance, Customer Service, Account Managers, Marketing
External: Customers, Collections Agencies

Decision making Authority:

Recommendation of temporary deactivation of accounts within defined overdue debt decision matrix

Skills, Knowledge & Desirable experience:

Previous credit control collection experience is essential
Excellent verbal and written communication skills with professional telephone manner
Good attention to detail and accuracy
Methodical and organised
Computer literate, particularly in use of Excel
Team player
Ability to work on own initiative
Able to make own decisions and to recognise when to escalate

The rewards we give you: