Reception Supervisor - Coventry, United Kingdom - Bespoke Hotels

Bespoke Hotels

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
We currently have an exciting opportunity to join the team as a Reception Supervisor at the Telegraph Hotel, Coventry.

Who are we:

An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works.

It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.

Previous reception experience preferred

Duties will include:

Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
Professionally and competently operates the telephone system in line with both operating and Company Standards.
To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally,
Assisting the Front Office Manager with the day to day management of the front office operation
Supporting finical procedures and revenue capture
Driving additional revenue through product upselling

Benefits:

At Bespoke Hotels, our people are our biggest asset.

We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective.

Pathways are created so our people know the direction their careers will head.

Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.

Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Job Types:
Full-time, Permanent

Salary:
£23,750.00 per year

Schedule: