Weekend Ward Clerk - Stevenage, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Weekend Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Ward Clerk Team as a weekend Ward Clerk working across a few of our wards.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include: filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.

You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.

This role is weekends only 8am - 4pm, Saturday and Sunday.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will be responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.

You will also be responsible for the provision of a high quality reception service by meeting and greeting visitors to the ward.

You will support the general running of the ward by being involved in general organisational and administrative activities.

To ensure that medical records are request on Trust Health recs database readily available for patients being admitted to the ward.

To update and maintain accurate complete patient data on the computer based system (Lorenzo/Nervecentre) and medical records database (IFIT).

To enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications/Training

Essential criteria

• Basic general education
• Word processing and computer literacy skills

Desirable criteria

• Computer literacy

Previous Experience

Essential criteria

• Clear and polite telephone and verbal communications
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment i.e. photocopier

Desirable criteria

• Previous employment within the NHS within a hospital environment
• Dealing with patient/GPs
• Experience of patient Administration System

Skills

Essential criteria

• Motivation and initiative to work alone, and within a team
• Accuracy in relying messages, either verbally or in writing
• Strong PC skills
• Politeness, approachable with all patients, staff and visitors
• Confidentiality, flexible/adaptable

Desirable criteria

• Ability to cope in stressful situations
• Assertive and multi-tasking

Knowledge

Essential criteria

• Knowledge of health and safety issues
• Clerical procedures/ordering supplies
• Dealing with public

Desirable criteria

• Previous knowledge of medical terminology
• Lorenzo patient system

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.