- Providing customer service to residents and customers
- Arranging appointments for residents with Trades people in a cost effective and organised manner
- Dealing with queries from residents, changing appointments
- Rescheduling appointments using our planning tools
- Logging current jobs onto our job management system/database
- Working with Supervisors and trades people to organise and schedule work
- Updating and changing information as the job changes
- Ordering equipment needed for the job
- The key person communicating between the resident and maintenance worker
- Keeping all activity logged and up-to-date in an accurate manner
- Liaising with staff at customer sites keeping them up-to-date with progress information
- Follow the company s policies and procedures at all times
- Cooperate with colleagues from other Departments in a timely manner if and when necessary
- Provide information to your line manager in a timely manner when requested to do so
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
- Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
- Receiving phone calls from operatives on site
- Deploying emergencies to the correct operative ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances Supervisors to be made aware when emergencies are passed to OOH
- Ensuring that operatives are using and updating their PDAs correctly
- Ensuring jobs raised in the interface are booked in within target
- Ensuring that all follow on jobs are actioned by the end of the day all jobs on the operatives schedules are to be red colour and full notes on Rocc
- Printing and emailing all non PDA operatives works at the end of the working day
- Back up to all other planners, covering any absences
- IT Literate
- Maintenance sector
- Maintenance sector terminology
- KPIs
- ROCC/Opti-time/DRS
- Excellent Telephone Manner
- Customer Service focused
- Excellent Communication skills
- Ability to identify problems
- Ability to identify customers needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player
- Call centre environment
- Repairs and Maintenance (Desirable)
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Planner & Scheduler
2 weeks ago
Advanced Resource Managers Limited Bristol, United KingdomOur client is looking to recruit a planner/scheduler to join their existing team in the Bristol area, who will be responsible for the delivery of maintenance planning works across the South West. · **Responsibilities**: · - Scheduling works based on geographic location. · - Ensur ...
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Planner/scheduler
1 week ago
Ferns Surfacing Bristol, United Kingdom**Planners** · Due to successful continued growth we have vacancies for experienced Planners to manage the day to day schedule of operations for our Tier 1 client, Openreach in the Bristol, Wiltshire and Dorset region, based in our Hallatrow depot. · **Principal** **Accountabilit ...
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Scheduler/planner
1 week ago
Home Instead Bristol/Nailsea Bristol, United Kingdom**Job Summary** · The mission for this challenging position is to complete the monthly schedules on time by matching carers with clients while meeting their preferences in regards to days, times and duration of visits. Consider carer's location and traveling time when creating th ...
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Planner/scheduler
2 weeks ago
Geze UK Bristol, United KingdomGEZE UK now has a full time opportunity for a Service Co-Ordinator to join our South West team based in Bristol. · GEZE is a world leader in manual and automatic door and window control systems, glass products, and natural smoke and heat ventilation. GEZE UK is the UK subsidiary ...
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Scheduler/planner
2 weeks ago
Right at Home North Somerset Weston-super-Mare, United KingdomIt takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home. · Right at Home North Somerset provide _premium quality_ Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built u ...
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Planner Scheduler
1 week ago
Rogers McHugh Recruitment Oldbury, United KingdomScheduler - Birmingham – Social Housing - £26,000 · My client are a UK wide construction contractor that specialises in social housing. They are actively recruiting for a Scheduler / Planner to join their existing team. You will be required to liaise with occupiers and maintenanc ...
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Planner Scheduler
1 week ago
Titan Recruitment (South) Ltd Weston-Super-Mare, United Kingdom Full timeTitan Recruitment Solutions are currently recruiting for a Planner to work for our client based in Bleadon(BS23). · Immediate Start – Full Time Work · Shifts: Monday to Friday – 09:00 – 17:00 · Annual Salary: £25,000 to £28,000 · Temp 2 Perm Position · The responsibilities of the ...
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Scheduler / Planner
5 days ago
Acorn Recruitment Limited Chippenham, United KingdomAcorn is currently offering this unique opportunity for a Scheduler / Planner or a graduate from university with a background in export or production planning with good excel skills to join their clients team working four days on, four days off, from 6am-6pm. · Hours: 4 on 4 off, ...
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Works Planner/scheduler
1 week ago
Sovereign Housing Association Yate, United KingdomAt Sovereign we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. Providing an efficient 'right first time' repairs and maintenance services to our properties is ourkey focus. · We have a gre ...
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Project Planner or Scheduler
3 weeks ago
Defence Equipment & Support Bristol, United KingdomThe Project Delivery function tracks and delivers some of the most complex and exciting projects in UK defence, offering fantastic variety with the support to shape and grow your career. With Project Controls and Project Management specialists working arm-in-arm, together our tea ...
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Project Planner or Scheduler
2 weeks ago
Reed Talent Solutions Bristol, United KingdomThe Project Delivery function tracks and delivers some of the most complex and exciting projects in UK defence, offering fantastic variety with the support to shape and grow your career. With Project Controls and Project Management specialists working arm-in-arm,together our team ...
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Senior Planner/scheduler
1 week ago
Spinwell Bristol, United KingdomRole: Senior Planner/ Scheduler REF 67182 · Contract Length: 11 months · Location: Hybrid/Bristol - 2/3 days a week in office but need to be flexible to meet business needs. · IR35: Inside · Pay Rate to Intermediary: Market Rate · Security Clearance: SC requested · Spinwell is re ...
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Works Planner/scheduler
2 weeks ago
Stride Gloucestershire, United KingdomA client of mine who is a Large Housing Association and Property Maintenance company are looking to recruit for a Works Planner/Scheduler to join our busy Property Services Team based out of the Yate, Nibley Office. · **The role** · You'll contribute to the efficient running of t ...
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Senior Planner/ Scheduler
5 days ago
Michael Bailey Associates Bristol, United Kingdom**SENIOR PLANNER/SCHEDULER URGENTLY REQUIRED FOR INITIAL 11 MONTH PUBLIC SECTOR CONTRACT IN BRISTOL** · **SC CLEARED POSITION** · **HYBRID WORKING ARRANGEMENT (2/3 days a weeks)** · **EXCELLENT DAY RATE** · As a Senior Scheduler/Planner, your main responsibilities will be · - Sco ...
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Works Planner/ Scheduler
2 weeks ago
Re Resource Group Gloucester, United KingdomAre you looking for a role where everyday is different, varied and you can learn new skills? Are you looking for a role where you can progress within 6 months? You will be a valued member of a busy team joining a national company where you will be organising and managing engineer ...
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Works Planner/ Scheduler
1 week ago
RE Recruitment Tewkesbury, United KingdomAre you looking for a role where everyday is different, varied and you can learn new skills? Are you looking for a role where you can progress within 6 months? You will be a valued member of a busy team joining a national company where you will be organisingand managing engineers ...
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Works Planner/ Scheduler
3 days ago
RE Recruitment Gloucester, United KingdomAre you looking for a role where everyday is different? Are you wanting to learn new skills and work in a fast paced role? Due to superb growth, my client are looking to add to their current team by hiring a Works Planner/ Scheduler to manage their engineersdiaries and contracts, ...
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Sda Junior Project Planner and Scheduler
5 days ago
Submarine Delivery Agency Bristol, United Kingdom**Job description for Junior Project Planner and Scheduler** · The Project Delivery function tracks and delivers some of the most complex and exciting projects in UK defence, offering fantastic variety with the support to shape and grow your career. With Project Controls and Proj ...
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Sda Junior Project Planner and Scheduler
1 week ago
Ministry of Defence Bristol, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,800 - £29,900- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service P ...
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De&s/sda Project Planner or Scheduler
3 weeks ago
Defence Equipment & Support Bristol, United Kingdom**Job description for DE&S/SDA Project Planner or Scheduler** · The Project Delivery function tracks and delivers some of the most complex and exciting projects in UK defence, offering fantastic variety with the support to shape and grow your career. With Project Controls and Pro ...
Planner Scheduler - Oldbury, United Kingdom - Rogers McHugh Recruitment
Description
Scheduler - Birmingham Social Housing - GBP26,000
My client are a UK wide construction contractor that specialises in social housing. They are actively recruiting for a Scheduler / Planner to join their existing team. You will be required to liaise with occupiers and maintenance teams in order to organise planned and reactive maintenance works on domestic properties. Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
They can bring someone on immediately and interviews are available from W/C 29th of April 2024. This is a full time office based role and working hours are 08 00 Monday to Friday.
Key Skills