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    Sr Tech Support Professional - Yeovil, United Kingdom - Honeywell

    Honeywell
    Honeywell Yeovil, United Kingdom

    5 days ago

    Default job background
    Description

    Responsibilities

    · Respond to phone calls and emails requiring Honeywell avionics/mechanical technical support

    · Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell mechanical and / or avionics equipment.

    · Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management

    · Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes

    · Document customer issues in customer relationship management system

    · Build relationships with customers and internal support teams

    Basic Qualifications

    · Extensive experience troubleshooting mechanical systems on business, commercial, and/or military aircraft

    · Airframe and Powerplant / avionics license equivalency

    · Direct customer facing support experience


    Additional Qualifications

    · Knowledge of aircraft maintenance and flight operations

    · Bachelors or Masters degree

    · Aerospace business acumen

    · Strong analytical and problem solving skills

    · Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.

    · Ability to work under pressure

    · Strong written and verbal communication skills

    · Microsoft office skills (Excel, Word, PPT, Outlook, Teams)

    · Ability to work independently with little supervision

    · Strong interpersonal skills and ability to form valuable professional relationships

    · Strong time management skills with the ability to manage conflicting priorities

    · Exhibits sound independent judgment in assessing priorities, needs and problem resolution.

    · Experience in minimizing defects and improving processes using Lean Six Sigma tools

    · (SFDC), NICE InContact, TeamCenter

    · Knowledge Management Systems



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