Kierownik/Kierowniczka Działu Technicznego - Rushden, Northamptonshire, United Kingdom - Alimak Group AB

Description

They will drive key objectives and project goals to ensure efficient and cost-effective special & refurbishment projects across all divisions, where applicable.

The scope of the role includes management of all activity relating to internal and external Technical delivery including but not limited to Product Support, Problem Solving, Project Management, Digital Transformation and where applicable, R&D.

The role is a permanent full-time position based in our Rushden Head Office, with regular travel across the UK and globally, as and when required.

Plan, organise and deliver technical support activities to meet the needs of our customers and business, including the monitoring and implementing of our design/application engineering tools, hardware and project licenses, product support, problem solving and project management.

~ Recruit, assess, develop and manage staff in line with company policies and resource planning requirements, focusing on succession planning and business risk mitigation.

~ Communicate H&S objectives, ensure continued H&S performance and provide resources and training in line with the company's H&S Management System.

~ Support the formulation and development of project programs for special refurbishment programs in line with our sales teams and divisional project managers.

~ Manage customer relations and expectation, supporting their business technical activities of Alimak Group products in line with Alimak Group brand values.

~ Lead and deliver continuous improvement in the operations and processes within the Technical Support operations, with specific focus on quality, safety, cost and efficiency.

~ Support the development of, and work in accordance with, the company's Quality Management System.

~ Responsible for effective scope and utilization of applicable digitalisation tools (internal/external) to ensure improvements of connected machines, mentoring and training both customers and staff in the use of new and upcoming technologies with Hoist 12, AliCalc, AliSE, MyAlimak, REVIT etc.

~ Monitor and report on the performance of the Technical Team.

~ Mechanical / Civil / Electrical engineering experience is essential
Fully conversant with Microsoft Office 365