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Swansea

    Operational Delivery Manager - Swansea, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Swansea, United Kingdom

    2 weeks ago

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    Description

    Job summary

    Please refer to Job Description

    Job description

    About the role

    The Operational Directorate is primarily responsible for delivering the IMA�s monitoring function by

  • Gathering timely, relevant and credible data and information from a wide range of sources.
  • Adopting analytical techniques in order to identify potential systemic issues.
  • Using insights gained to inform key decision makers across the IMA.

    • The team is also responsible for reviewing data and information about the delivery by the UK government and public authorities of the above commitments to citizens� rights, including residency; social security; reciprocal healthcare; mutual recognition of professional qualifications and other economic rights.

    The Operational Delivery Manager will work in a team responsible for carrying out analyses and investigations to identify potential breaches of citizens� rights and informing decisions on potential actions the IMA may take.

    The post holders will maintain effective partnerships and relationships and influence others where there may be divergent and conflicting views.

    Key Responsibilities

  • Assessing complaints and other data and information to determine whether it is indicative of a breach of citizens� rights, and making recommendations on whether the IMA should consider an inquiry;
  • Identifying and assessing key data and information relevant to operational delivery work such as published reports and guidance;
  • Engaging with a wide range of internal and external stakeholders including public authorities, complainants, NGOs and lobby groups;
  • Gathering, analysing and providing evidence to identify systemic issues and make recommendations in support of decision making;
  • Drafting reports and recommendations on assessments made;
  • Potential line management responsibilities

    • The duties/responsibilities listed above describe the post and are not intended to be exhaustive. The Job Holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

    Essential Skills

  • Excellent drafting skills;
  • Good judgement and decision making;
  • Good written and verbal communication skills;
  • Numerical skills and attention to detail;
  • Problem solving skills with experience of quality assuring information and data;
  • Planning and organising to deliver work to tight deadlines;
  • Ability to build effective working relationships with a range of stakeholders and work as part of the team;
  • Experience of working flexibly as a member of a team to achieve performance targets;
  • Proven skills in operational background and/or dynamic and complex environment under pressure.
  • Willing to undertake intelligence analysis training.

    • Behaviours

    We'll assess you against these behaviours during the selection process:�

  • Working Together
  • Delivering at Pace
  • Seeing the Big Picture
  • Making Effective Decisions

    • Ynglŷn �r r�l�

    Cyfrifoldeb pennaf y Gyfarwyddiaeth Weithredol yw cyflawni swyddogaeth fonitro�r IMA drwy wneud y canlynol

  • Casglu data gwybodaeth amserol, berthnasol a chredadwy o amrywiaeth eang o ffynonellau.
  • Mabwysiadu technegau dadansoddi er mwyn canfod problemau systemig posibl.
  • Defnyddio�r wybodaeth a geir i hysbysu�r rhai sy�n gwneud penderfyniadau allweddol ar draws yr IMA.

    • Mae'r t�m hefyd yn gyfrifol am adolygu data a gwybodaeth ynghylch y ffordd mae Llywodraeth y Deyrnas Unedig ac awdurdodau cyhoeddus yn cyflawni�r ymrwymiadau uchod i hawliau dinasyddion, gan gynnwys: preswyliaeth; nawdd cymdeithasol; gofal iechyd cyfatebol; cydnabyddiaeth gilyddol o gymwysterau proffesiynol, a hawliau economaidd eraill.

    Bydd y Rheolwr Cyflawni Gweithredol yn gweithio mewn t�m sy�n gyfrifol am gynnal dadansoddiadau ac ymchwiliadau i ganfod achosion posibl o dorri hawliau dinasyddion a llywio penderfyniadau ar gamau gweithredu posibl y gallai�r IMA eu cymryd.

    Bydd deiliaid y swydd yn cynnal cysylltiadau a phartneriaethau busnes effeithiol ac yn dylanwadu eraill lle gallai fod safbwyntiau gwahanol a chroes.

    Cyfrifoldebau Allweddol��

  • Asesu cwynion a data a gwybodaeth arall i benderfynu a yw�n awgrymu bod tor-hawliau dinasyddion wedi digwydd, a gwneud argymhellion ynghylch a ddylai�r IMA ystyried ymchwiliad;
  • Nodi ac asesu data a gwybodaeth allweddol sy�n berthnasol i waith cyflawni gweithredol, fel adroddiadau a chanllawiau sydd wedi eu cyhoeddi;
  • Ymgysylltu ag amrywiaeth eang o randdeiliaid mewnol ac allanol gan gynnwys awdurdodau cyhoeddus, achwynwyr, cyrff anllywodraethol a grwpiau lob�o;
  • Casglu, dadansoddi a darparu tystiolaeth i nodi materion systemig a gwneud argymhellion i ategu�r broses o wneud penderfyniadau;
  • Drafftio adroddiadau ac argymhellion ar yr asesiadau sydd wedi cael eu gwneud;
  • Cyfrifoldebau rheoli llinell posibl

    • Mae�r dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifio�r swydd ac ni fwriedir iddynt fod yn hollgynhwysfawr. Disgwylir i Ddeiliad y Swydd dderbyn addasiadau rhesymol a thasgau ychwanegol sydd ar lefel debyg a allai fod yn angenrheidiol. Efallai y bydd addasiadau sylweddol yn golygu y bydd angen ail-archwilio o dan y trefniadau Gwerthuso Swydd, a chaiff ei drafod yn y lle cyntaf � Deiliad y Swydd.

    Sgiliau Hanfodol��

  • Sgiliau drafftio gwych;
  • Barn ddoeth a'r gallu i wneud penderfyniadau;
  • Sgiliau cyfathrebu ysgrifenedig a llafar da;
  • Sgiliau rhifiadol a sylw i fanylion;
  • Sgiliau datrys problemau gyda phrofiad o sicrhau ansawdd gwybodaeth a data;
  • Cynllunio a threfnu i gyflawni gwaith yn �l amserlenni tynn;
  • Gallu meithrin perthynas waith effeithiol gydag amrywiaeth o randdeiliaid a gweithio fel rhan o'r t�m;
  • Profiad o weithio�n hyblyg fel aelod o d�m i gyrraedd targedau perfformio;
  • Sgiliau amlwg mewn cefndir gweithredol a/neu amgylchedd deinamig a chymhleth dan bwysau.
  • Parodrwydd i ymgymryd � hyfforddiant dadansoddi gwybodaeth.

    • Ymddygiadau�

    Byddwn yn eich asesu ar sail yr ymddygiadau hyn yn ystod y broses ddethol: �

  • Cydweithio
  • Cyflawni'n Gyflym
  • Gweld y Darlun Ehangach
  • Gwneud Penderfyniadau Effeithiol

    • Person specification

    Please refer to Job Description

    Behaviours

    We'll assess you against these behaviours during the selection process:

  • Working Together
  • Making Effective Decisions
  • Delivering at Pace
  • Seeing the Big Picture

    • Benefits

    Alongside your salary of �32,827, Independent Monitoring Authority contributes �8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme.
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