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    Senior Pensions Analyst - Cardiff, United Kingdom - Legal & General

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    Description

    Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.

    It's up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the business need, here in the UK and overseas.

    Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives and contributing to the success of the business every day.
    We're offering a competitive base salary.

    You will provide an excellent consistent support service via the phone and email to all Intermediaries and internal customers in respect of investigation of commission or fee related queries whilst following regulatory and internal standards.

    to build rapport and to resolve the commission and fee related enquiries via telephone through knowledge, systems, ownership and soft skills
    Providinga professional and quality response to all written commission enquiries making sure that both the original request and the reply are recorded immediately and are easily retrievable and that any resulting actions are dealt with promptly with agreed service levels
    Ensuringall calls are consistently handled in accordance with regulatory and internal DPA standards

    Maintaining an accurate record of telephone work received to allow detailed MI to be produced allowing for a clear understanding of current and future volumes and trends to allow management to be more responsive to changing resourcing needs.

    Financial services experience is desirable
    Experience using microsoft packages

    Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.

    The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
    Generous pension contribution
    Life assurance
    Private medical insurance (permanent employees only)
    At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
    Competitive family leave
    Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
    There are the many discounts we offer – both for our own products and at a range of high street stores and online

    Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running.

    Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
    We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.



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