- Servicing our clients, whether that be by applying money, handling queries, processing a transfer or handling pension queries.
- Have the ability to adapt and support across the breadth of the department
- Sharing your knowledge across the user operations team and wider business
- Ensuring all user operations processes run smoothly, highlighting areas where any improvements can be implemented and improving the customer journey
- Previous experience in the financial services industry and ideally working with a wrap platform
- Excellent relationship building skills
- Able to prioritise the high impact work, but never neglect the details
- Excellent communication skills – We need you to be completely comfortable representing our culture and values, with an emphasis on a speedy, friendly style
- Able to anticipate the needs of those you work with, juggling conflicting priorities
- The ability to think laterally and come up with new solutions to old problems
- Helping people makes you happy
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Transfers Analyst
Found in: Talent UK C2 - 2 days ago
Nucleus Financial Glasgow, United KingdomWe're on the lookout for a Client Solutions Transfers Analyst to join our user Client Solutions Operations teams on a 9 month FTC. · Integral to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers' needs and ...
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ServiceNow Consultant
Found in: Appcast UK C C2 - 3 days ago
Eden Scott Glasgow, United KingdomServiceNow Developer · Location: Remote (75%) / Office (25%) · Rate: £550 to £750 per day inside IR35 · Initial 6-month contract · About the company: · A leading organisation committed to delivering high-quality services in the utilities management sector. · About the Role: · ...
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ServiceNow Consultant
Found in: Ziprecruiter UK C2 - 2 days ago
Eden Scott Glasgow, United KingdomJob Description · ServiceNow Developer · Location: Remote (75%) / Office (25%) · Rate: £550 to £750 per day inside IR35 · Initial 6-month contract · About the company: · A leading organisation committed to delivering high-quality services in the utilities management sector. · ...
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Project Analyst
Found in: Jooble UK O C2 - 4 days ago
Resource Solutions Glasgow, United KingdomRole Type: 12 month contract · 35 per hour + holiday pay inside IR35 PAYE · Operations, Analyst, Security Settlements, Fixed Income Trading, Regulatory Reporting · Our client is seeking a dynamic and committed Operations Analyst to join their Security Settlements Group. This r ...
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ServiceNow Consultant
Found in: Jooble UK O C2 - 3 days ago
Eden Scott Glasgow, United KingdomServiceNow Developer Location: Remote (75%) / Office (25%) · Initial 6-month contract · A leading organisation committed to delivering high-quality services in the utilities management sector. · As a ServiceNow Developer, you will collaborate closely with the Business Analyst, ...
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Finance and Accounting Specialist
Found in: Jooble UK O C2 - 1 day ago
Barclays Glasgow, United KingdomFund Accounting Oversight Analyst · As a Barclays Fund Accounting Oversight Analyst, you will work in a team whose primary focus is to oversee the fund administration activities completed by a third-party administrator (TPA). These activities will include capturing all fund acco ...
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ServiceNow Consultant
Found in: Jooble UK O L C2 - 3 days ago
Eden Scott Glasgow, United KingdomServiceNow DeveloperLocation: Remote (75%) / Office (25%)Rate: £550 to £750 per day inside IR35Initial 6-month contract About the company: A leading organisation committed to delivering high-quality services in the utilities management sector. About the Role: As a ServiceNow Deve ...
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ServiceNow Consultant
Found in: Jooble UK O L C2 - 3 days ago
Eden Scott Glasgow, United KingdomServiceNow DeveloperLocation: Remote (75%) / Office (25%)Rate: £550 to £750 per day inside IR35Initial 6-month contract About the company: A leading organisation committed to delivering high-quality services in the utilities management sector. About the Role: As a ServiceNow Deve ...
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Fund Accounting Oversight Analyst
Found in: Talent UK C2 - 2 days ago
Barclays Glasgow, United Kingdom Full timeFund Accounting Oversight Analyst · Glasgow · As a Barclays Fund Accounting Oversight Analyst, you will work in a team whose primary focus is to oversee the fund administration activities completed by a third-party administrator (TPA). These activities will include capturing al ...
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Data Engineer
Found in: Talent UK C2 - 2 days ago
Worley Bearsden, United Kingdom Full timeIntroduction: · Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemi ...
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Service Delivery Engineer
Found in: Talent UK C2 - 2 days ago
William Grant & Sons Cumbernauld, United Kingdom Fixed TermJob Introduction · William Grant & Sons are currently seeking a Service Delivery Engineer for a 12-month fixed term contract, to provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and s ...
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Senior QC Analyst
Found in: Talent UK C2 - 2 days ago
Piramal Group Falkirk, United Kingdom Full timeKey Roles/Responsibilities: · Execute analytical procedures, for testing of raw materials, in process products, bulk drug substance, final products and stability products according to defined by SOP ́s, and protocols and ensure that the QC team is in compliance with the same. · A ...
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Online Analyst
Found in: Jooble UK O C2 - 2 days ago
Energy Models Irvine, North Ayrshire, United Kingdom Full timeThe Energy Coalition (TEC) is a California-based 501(c)3 nonprofit with over forty years' experience in partnering with communities, public agencies, private companies, educators and policymakers to design and implement sustainability strategies. We nurture the professional growt ...
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Program Analyst
Found in: Jooble UK O C2 - 2 days ago
Energy Models Irvine, North Ayrshire, United KingdomCOMPANY DESCRIPTION · The Energy Coalition (TEC) is a California-based 501(c)3 nonprofit with over forty years' experience in partnering with communities, public agencies, private companies, educators and policymakers to design and implement sustainability strategies. As a socia ...
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QC Equipment Specialist
Found in: Talent UK C2 - 2 days ago
Piramal Group Falkirk, United Kingdom Full time- Key Roles/Responsibilities: · .Execute, manage and co-ordinate the repair of equipment · Ensure that Maintenance/Repair contract are in place and up to date for each instrument. · Liaise with QC/Manufacture/Engineering to ensure that repairs are performed in an efficient mann ...
Transfers Analyst - Glasgow, United Kingdom - Nucleus Financial
Description
We're on the lookout for a Client Solutions Transfers Analyst to join our user Client Solutions Operations teams.
Integral to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers' needs and expectations, while managing a dynamic and varied workload. Every day you'll manage multiple queries all with the aim of ensuring all queries are dealt with within agreed timeframes, enabling our advisers to get the best outcome for their clients.
You'll also have accountability for highlighting where a control could be improved and aid the design and implementation of this to ensure we best service the needs of our clients and safeguard our clients' money. You will need to understand the consequences of all actions and manage these in line with our risk framework.
You'll spend your time:
A bit about you
Your friends would probably describe you as the "super-organised" one, ridiculously well planned and someone who takes time to really understand people and their needs. You're the type of person who asks great questions to understand expectations but can react like lightening to solve problems as they occur.
You love mentoring others and get a real kick out of encouraging the right behaviours, supporting our core values and personally demonstrating these. You'll set the bar high on performance even when stretching for the team, creating a team environment where high performance is the norm.
We've always placed more importance on cultural contribution above technical ability, but we'd really like you to have/be:
A little about us
We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it's our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we've shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We've come a long way since then, but our mission remains just as focused. That's why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they'll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match? Check out and find out
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it's not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It's a commercial imperative. It isn't about being PC. It's about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
If you'd like to find out more about us or the role, please get in touch with in our People team.
Transfers Analyst professionals in Glasgow
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Nicolas CG
Researcher engineer
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Balakrishnan K S
MSBI Developer ( SQL, SSIS, SSRS, SSAS & Power BI)