Support Secretary - Liverpool, United Kingdom - Liverpool Heart and Chest Hospital

Liverpool Heart and Chest Hospital

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Principal Accountabilities Typing of all clinic letters, discharge letters, results letters for the allocated priority service Assist in the typing for allocated secondary service Complete typing as allocated by the service PAs Inform PA of any instructions on dictation of clinic letters etc List patient when letter instructs Add patients to appropriate waiting lists when instructed Organisational Patient experience Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales.

Escalating issues to PA Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across Business Support during periods of holiday and / or sickness.

Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs Communication Responding to queries in a caring, sensitive and reassuring manner.

Use initiative when dealing with enquiries, escalating as appropriate.

Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs as appropriate Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post.

Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols.

Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act.

Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service.

Any review will be undertaken in conjunction with the postholder.