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Liverpool

    Support Secretary- Surgery - Liverpool, United Kingdom - Liverpool Heart and Chest Hospital

    Liverpool Heart and Chest Hospital
    Liverpool Heart and Chest Hospital Liverpool, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We have a position available for experienced, well-motivated and enthusiastic support secretary to join the surgical secretariat. The appointees will work within an established team of Patient Pathway Co-ordinators who have a commitment to improve our patient experience.

    The successful applicants must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

    It is expected that candidates will have the appropriate experience of audio typing and have a good typing speed and accuracy as well as excellent spelling and grammar. Experience of working in a medical environment, a good understanding and knowledge of medical terminology (specifically cardiology) and experience of EPRO are all a distinct advantage.

    Main duties of the job

    To provide a support service to the Patient Pathway Co-ordinators and Consultants in the service lines with the opportunity to develop in their learning

    To manage the efficient and timely completion of all typing in the service lines including clinic letters and discharge letters

    About us

    As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

    We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

    We serve a catchment area of million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

    Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

    Please visit our website -

    Please follow this link for a tour of our site -

    Job description

    Job responsibilities

    Principal Accountabilities

    Typing of all clinic letters, discharge letters, results letters for the allocated priority service

    Assist in the typing for allocated secondary service

    Complete typing as allocated by the service Patient Pathway Co-ordinators

    Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc

    List patient when letter instructs

    Add patients to appropriate waiting lists when instructed

    Organisational

    Patient experience

    Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales.

    Escalating issues to Patient Pathway Co-ordinators

    Maintaining the confidentiality of patient information at all times

    Team working

    Coordinate cover of duties across Business Support during periods of holiday and / or sickness .

    Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs

    Communication

    Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate.

    Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

    Communicating with GPs other external agencies

    Providing information to staff in other departments

    Escalating issues to the Patient Pathway Co-ordinators as appropriate

    Policy & Service Development

    Being aware of and adhering to administrative procedures and protocols relevant to the post.

    Observing the provisions of and adhering to all Trust policies and procedures

    Required to comment on, implement and adhere to secretarial / administrative procedures and protocols.

    Data Management

    Recording all information as required on PAS including amendments

    Quality

    Training

    Attending mandatory training in accordance with Trust policy

    Participating in in-house training and updating of skills as required

    Demonstrating on going learning and development related to the role

    General Statements

    Attending team meetings where required

    Maintaining confidentiality and abide by the Data Protection Act.

    Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers

    Ensuring completion of timely PDR/Appraisal process with designated line manager

    Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times

    Undertaking any other duties which are deemed appropriate to the band

    The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

    Person Specification

    Qualifications & Education

    Essential

  • RSA II or equivalent experience
  • English or equivalent

    • Desirable

  • AMSPAR Diploma

    • Knowledge & Experience

    Essential

  • Microsoft Word
  • Conversant with secretarial procedures /administrative practice
  • Medical terminology
  • Previous secretarial / office experience
  • Working in a team
  • Maintaining confidentiality

    • Desirable

  • PAS
  • Digital dictation systems
  • Waiting list management
  • Patient pathway management
  • Previous NHS experience
  • Advanced keyboard skills
  • Audio typing

    • Skills & Abilities

    Essential

  • Ability to prioritise
  • Reliable and works to high standards
  • Able to work on own initiative.
  • Excellent organisational and time management skills

    • Desirable

  • Excellent communication and interpersonal skills
  • Problem solving

    • Values & Behaviours

    Essential

  • Flexible
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