Lois Taylor

I am a very reliable, self–motivated and enthusiastic individual. I have a passion for caring , a zeal for meeting targets, a keen eye for detail and irregularities and I consider myself to be an outstanding team player. Always willing to learn new things an take on new challenges
Willing to relocate: Anywhere
Work Experience
Dental Nurse
mydentist - Liverpool September 2021 to Present
• Open and close the surgery daily
• Adhere to health and safety protocols as well as cross-infection to the highest standard
• Ensure all dental instruments are correctly decontaminated
• Set up for every patient
• Provide the Dentist with the correct instruments and equipment
• Serve as an assistant to the Dentist during treatment by passing relevant equipment and instruments to him, in the same vein retracting and aspirating if necessary
• Mix and prepare materials
• Write patient notes efficiently and correctly as dictated by the Dentist
• Monitor patients from the entering the room, during treatment and after the surgery
• Offer reassurance and support to patients
• Carry out stock control
• Greet patients and check them in
• Answer the phone and deal with patient enquiries
• Book appointments
• Take payment
• Liaise with laboratories and referral hospitals/practices.
Care Assistant
woodlands rest home ltd - Liverpool March 2019 to Present
Providing confidentiality, dignity and privacy to patients at all times. Comprehensive understanding of residential, dementia and nursing care. Assisting in the implementation of treatment and care plans.
Helping service users to maintain and develop social, self help, occupational and personal skills. Awareness of COSHH, Health and Safety, infection control regulations, Equal Opportunities, Data Protection,

Risk management and confidentiality.
Fully aware and respectful of a patient’s rights, as well as their religious and cultural beliefs.
Ability to record patient observations accurately and report any issues of concern.
Reporting to the person in charge any Health and Safety issues.
PERSONAL Able to work within unpredictable circumstances.
Can remain calm in difficult situations and support others at the same time.
Experience of working with service users who have serious offending behaviours.
Willing to undertake training needs and attend study days as appropriate.
Good verbal, written and communication skills along with a excellent telephone manner.
Care Assistant
adex care - Liverpool September 2017 to Present
Providing confidentiality, dignity and privacy to patients at all times.
Comprehensive understanding of residential, dementia and nursing care.
Assisting in the implementation of treatment and care plans.
Helping service users to maintain and develop social, self help, occupational and personal skills. Awareness of COSHH, Health and Safety, infection control regulations, Equal Opportunities, Data Protection,
Risk management and confidentiality.
Fully aware and respectful of a patient’s rights, as well as their religious and cultural beliefs. Ability to record patient observations accurately and report any issues of concern. Reporting to the person in charge any Health and Safety issues.
PERSONAL Able to work within unpredictable circumstances.
Can remain calm in difficult situations and support others at the same time.
Experience of working with service users who have serious offending behaviours.
Willing to undertake training needs and attend study days as appropriate.
Good verbal, written and communication skills along with a excellent telephone manner.
Health Care Assistant
ROYAL LIVERPOOL HOSPITAL - Liverpool February 2021 to May 2021
observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight. communication with patients, relatives and carers. assisting with clinical duties. personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
Nursery Nurse Assistant
Woolton village day nursery - Liverpool

June 2018 to May 2019
I work hard and I am very reliable I am enthusiastic an love engaging with the children here we support one to one work very hard in a team an help every individual when needed I have really good listening and communication skills and follow the policy procedure with respect an kindness to staff and others
Admin Assistant
Simple legal solutions - Liverpool February 2017 to June 2017
A highly motivated and well organised administrative assistant with 3 months experience in a variety of office based environments. Thrives on providing solid and essential back up to key positions and projects. A calm head and meticulous eye for detail ensures that all duties are carried out to the highest standards and in allotted time frames. Comfortable working as part of a team or independently with a focus on delivering quality administrative support on a continuous basis.
Claims handler
Target the market - Liverpool February 2014 to February 2017
Taking new claims (First Notification of Loss)
Monitoring the progress of a claim
Accessing databases and information systems to obtain details
Taking statements from clients and witnesses for official records
Processing forms received from clients
Advising customers regarding their cover
Offering products and services according to their needs and requirements
Dealing with car accidents and taking the initial accident details
Speaking to any witnesses over the phone at the time of an accident
Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims
Requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim
Sending notification/progress letters to clients regarding their claim
Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action
Resolving and negotiating any liability and cost issues with third parties
Liaising with third-party insurance companies and garages to authorise repairs and credit hire and subsequently monitoring each stage of the repairs or hire
Scanning, photocopying, faxing and emailing documents
Ensuring proper data protection, bookkeeping and data entry procedures are followed when handling personal information

Education
GCSE or equivalent
Skills
• Personal Care
• Call Center
• Care Giver
• Customer Service • Home Health
• PCA
Additional Information
Key Skills:
• Communication skills • Effective team member • Excellent IT skills
• Caring nature
 

I am a very reliable, self–motivated and enthusiastic individual. I have a passion for caring , a zeal for meeting targets, a keen eye for detail and irregularities and I consider myself to be an outstanding team player. Always willing to learn new things an take on new challenges
Willing to relocate: Anywhere

 

GCSE or equivalent
Skills
• Personal Care
• Call Center
• Care Giver
• Customer Service • Home Health
• PCA
Additional Information
Key Skills:
• Communication skills • Effective team member • Excellent IT skills
• Caring nature