Tenancy Support Services Team Assistant - Yeovil, United Kingdom - Abri

Abri

Verified Company

Yeovil, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're excited to be recruiting for a new Tenancy Support Service Team Assistant to join our Tenancy Support Services Assistant Team on a permanent basis

This position will be based from our Yeovil office.

As a team we work closely alongside our Welfare Benefit Officers and Tenancy Support Officers, supporting colleagues and customers across the whole geography of our business.

We support with grant payments to customers and are a vital point of contact for the DWP, so a basic knowledge of Universal Credit and Housing Benefit would be good, but not essential.

You will work closely with numerous teams around Abri you should have great IT and people skills to support colleagues and customers with the administration of our services.

You'll keep accurate customer records to ensure continuity of service through the business.

Wellbeing remains at the heart of everything we do - it's our priority that customers are supported throughout their tenancy and their homes remain safe and managed to the highest standard.

Remember, we don't just want to do things the way they've always been done, we want to do things even better This means you will work closely with numerous teams around Abri and keep accurate customer records to ensure continuity of service through the business.

If this sounds like the challenge you are looking for, we'd love to hear from you

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers.

Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation.

To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.

What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service.

Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership.

This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.