Customer Service Agent - Coventry, United Kingdom - Talent Hire Group

Talent Hire Group
Talent Hire Group
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Main Duties & Responsibilities

  • Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
  • Listening to the customer and understanding their needs
  • Negotiating and endeavoring to satisfy the customer, keeping them informed
  • Dealing with a variety of customer service activities, with flexibility dependent on the department's needs
  • Adhering to SLA's/targets in place
  • Develop relationships with the External Sales Team, understanding the region and customer base
  • Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels
  • Understand product portfolio and customer offering, including any potential lead times
  • Work closely with colleagues in other departments to ensure that all customer orders are dealt with in accordance to the current customer service priorities and guidelines
  • Coordinating all programmed orders and services, liaising with External Hauliers
  • Daily resource management of vehicle capacities in line with targets
  • Liaising with the plants, operations, planning and logistics to ensure smooth running of daily deliveries
  • Gaining ETA's for daily deliveries
  • Ensuring product is dispatched to the customer within specified lead times, seeking to meet and whenever possible exceed the customers' expectations
  • Recording and advising of late loads including a timely notification of these issues to all the relevant parties
  • Arranging and handling redirections, returns, dropped or cancelled loads, along with logging and processing any relevant charges
  • Proactively resolve customer issues/complaints or changes in the requested order, keeping the customer informed
  • Excellent telephone manner required when dealing with customers

Experience & Qualifications

  • SAP knowledge
  • MS Excel
  • Outlook
  • Excellent organisational and communication skills
  • Telephony skills
  • Interpersonal skills
  • Team Player
  • Customer Focused
  • Attention to detail
  • Product knowledge (not essential)
  • Geographical area knowledge (desirable)

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
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