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Coventry

    Customer Service Agent - Coventry, United Kingdom - Talent Hire group

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    Description
    To be the first point of customer contact, providing the highest possible level of customer service
    Dealing with a variety of customer service activities, with flexibility dependent of the department's needs.

    Work closely with colleagues in other departments to ensure that orders are dealt with in accordance to the current customer service priorities and guidelines.

    Take all customer orders accurately and process them into the necessary IT system in a timely manner ensuring that the customer service requirements are agreed and met.

    Conduct all daily checks following the current Customer Service Procedures to prevent mistakes happening and ensure customer service requirements are met.

    Working in tandem with Transport Co-ordinators and Sales Administrator, maintaining high levels of communication and customer service.
    Proactively resolve customer issues/complaints or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised dates

    Log customer complaints including details and reasoning for complaint and take ownership of the complaints, use learning to stop repeat incidents.

    MS Excel


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