- Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
- Represent Wates at client and resident performance meetings as requested by the Operations Manager
- Manage the responsive repairs function to ensure consistent performance against targets
- Effective and efficient management of material costs and ensure that all are following correct processes and procedures
- Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
- Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service
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Supervisor - London, United Kingdom - Wates Group
Description
The Vacancy
We have an opportunity for a Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one of our social housing contracts, It is preferred that you have planned work experience and have worked on site set ups. The successful applicant will need to manage small to large projects with contractor's from quoting works and coding jobs.
Key Accountabilities will include:
To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.
Working at SES
At SES, we are driven by our purpose of inspiring better ways of creating the places, communities and businesses of tomorrow. It's a bold commitment and we need the right people, from whatever background, to help us make this happen.
The work we do can make a positive difference to how people live, work and thrive. At SES Engineering Services (SES) we nurture talent, providing you with the opportunity to use your skills and develop and share your knowledge with a network of colleagues.
Making the first steps in your career can be a daunting and exciting time. At SES, we've created a programme where all our new joiners – whether direct from school, graduates from a non-construction background or graduates from a construction background, go through the same training programme, starting at different levels. During your initial training whether on placement, apprenticeship or graduate, you'll receive the right experience, development and support to become professionally qualified and chartered with the relevant membership body.
So, if you'd like to work for an organisation which invests in your continued professional development, and you're looking for your next challenge, we'd like to hear from you.
Our Guiding Framework
Leadership Team
Steve Joyce
Managing Director
Steve Tovey
Business Director Midlands & Southwest
Paul Newby
Engineering Services Director
Darren Kehoe
Commercial Director
Nicola O Callaghan
Senior HR Business Partner
Paul Ross
Financial Controller